Service Request Ticket

Service Request Information

CONTACT	Name	Gimenez-Eguibar, Patricia	Date	Aug 12, 2021 01:47 PM
	Department	Humanities Division	Phone	89541
	Location		Email	gimenezp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210146 (opens in a new window)	Bldg/Room	BELL 305
	Service Tag		Description	Apple 16-inch MacBook Pro with Touch Bar - Space Gray #Z0Y0
	Serial No.	SC02G541RMD6T	Location	Patrica Gimenez
	CPU	2.4GHz 8-core Intel Core i9
	OS	Unknown	Software
	Wireless NIC	88:66:5A:51:E3:BA
	Bluetooth NIC	88:66:5A:4B:4A:78

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Aug 30, 2021 01:30 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Aug 30, 2021 01:30 PM	picked up	Add Attachment
Lauryn Aronson	Aug 30, 2021 08:05 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Aug 30, 2021 08:05 AM	picking up	Add Attachment
Lauryn Aronson	Aug 24, 2021 03:18 PM	Status changed from (4) On Hold to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Aug 24, 2021 03:18 PM	got case, emailed user	Add Attachment
Lauryn Aronson	Aug 16, 2021 02:23 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Aug 16, 2021 12:11 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Aug 16, 2021 12:11 PM	imaged, updated waiting for case to arrive to email	Add Attachment
Alix Karkanen	Aug 12, 2021 01:47 PM	laptop 20210146	Add Attachment