Service Request Ticket - # 77560

Service Request Ticket - # 77560

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Service Request Information

CONTACT	Name	Garland, Ed	Date	Aug 16, 2021 03:46 PM
	Department	Athletics	Phone	88386
	Location		Email	garlande@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160952 (opens in a new window)	Bldg/Room	NPE 216
	Service Tag	1554LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1554LH2	Location
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:46:09:4B

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Tracking

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	Sep 22, 2021 09:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Sep 22, 2021 08:45 AM	Task reassigned to Lourdes Salazar.	Add Attachment
John Rushing	Sep 22, 2021 08:45 AM	Was this done?	Add Attachment
Sam Sevugan	Aug 24, 2021 04:46 PM	If not at his office call cell at 972-765-7369	Add Attachment
Elliot Purl	Aug 24, 2021 11:55 AM	Pickup scheduled for 8/25 in the morning	Add Attachment
Elliot Purl	Aug 24, 2021 11:10 AM	Sent email to Colton Shields asking for a good time to pick up his computer	Add Attachment
John Rushing	Aug 20, 2021 04:25 PM	Wrong CPU was imaged... Ed got it back after we ran DiskDrill on it to recover files.	Add Attachment
Lourdes Salazar	Aug 19, 2021 10:42 AM	Task reassigned to John Rushing.	Add Attachment
Sam Sevugan	Aug 18, 2021 03:52 PM	Called and said does not need to be backed up and is ready for pickup to be reimaged.	Add Attachment
Sam Sevugan	Aug 18, 2021 08:12 AM	Extension: 88531	Add Attachment
Sam Sevugan	Aug 17, 2021 04:37 PM	Called back and said the person the computer belongs to is still not working even after Lourdes went over. Still being really slow and non- operational.	Add Attachment
Sam Sevugan	Aug 17, 2021 04:36 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lourdes Salazar	Aug 17, 2021 10:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Aug 17, 2021 08:26 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Sam Sevugan	Aug 16, 2021 03:46 PM	Located in NP216, called and said that they've restarted multiple times and the computer is too slow to use and cannot open anything.	Add Attachment