Service Request Ticket

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Service Request Information

CONTACT	Name	Student, Student	Date	Aug 17, 2021 08:54 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200217 (opens in a new window)	Bldg/Room	WUC Freedom Center
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FPP3YV	Location	Freedom Center
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.16 or 11.x (Big Sur)	Software
	Wireless NIC	14:7D:DA:9C:69:74

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Nov 08, 2021 08:29 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Lauryn Aronson	Sep 08, 2021 08:55 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Sep 08, 2021 08:55 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Sep 08, 2021 08:55 AM	combining this ticket with sr 77553 two more computers: 20210071[Edit Inv] and 20210072	Add Attachment
Lauryn Aronson	Sep 02, 2021 11:48 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Sep 01, 2021 05:22 PM	ipads updated. the stack in the hallway is becoming precarious.	Add Attachment
Alix Karkanen	Sep 01, 2021 09:09 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Alix Karkanen	Sep 01, 2021 09:09 AM	three ipads 20210219 20210220 20210221	Add Attachment
Lauryn Aronson	Aug 30, 2021 01:05 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Alix Karkanen	Aug 25, 2021 11:04 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Alix Karkanen	Aug 25, 2021 11:04 AM	another laptop 20210152	Add Attachment
Lauryn Aronson	Aug 23, 2021 01:19 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Alix Karkanen	Aug 23, 2021 11:34 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Alix Karkanen	Aug 23, 2021 11:34 AM	hey besties there is also a xerox that needs to go with this :) its 20210149 its over by my desk and too heavy for my dainty lil arms to carry pls take it with you when you go :)	Add Attachment
Lauryn Aronson	Aug 19, 2021 04:53 PM	Status changed from (6) Ready to Deliver to (4) On Hold	Add Attachment
Lauryn Aronson	Aug 18, 2021 11:51 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Aug 18, 2021 11:50 AM	six laptops imaged and updated, leaning against cart with monitors, etc. all equipment together will likely deliver tomorrow (thurs) afternoon	Add Attachment
Lauryn Aronson	Aug 18, 2021 08:58 AM	called makana, said they can't be set up until new office space is finished mid sept. said she'll call back to let us know if they can store them somewhere	Add Attachment
Lauryn Aronson	Aug 18, 2021 08:57 AM	all numbers are correct except one monitor not 20200237 actually 20200937	Add Attachment
Lauryn Aronson	Aug 17, 2021 02:04 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Alix Karkanen	Aug 17, 2021 10:45 AM	docs; 20200889 20200887 20200888 20200886 20200885 20200883	Add Attachment
Alix Karkanen	Aug 17, 2021 10:44 AM	monitors; 20200933 20200934 20200932 20200936 20200237 20200938 20200935 20200939	Add Attachment
Alix Karkanen	Aug 17, 2021 10:43 AM	laptops; 20200472 20200370 20200474 20200471 20200473	Add Attachment
Alix Karkanen	Aug 17, 2021 10:42 AM	along with this, there are five other laptops that need to be imaged, going to the same place, they're on a cart in the hall with monitors and a box of keyboards and mice	Add Attachment
Alix Karkanen	Aug 17, 2021 08:55 AM	contact at the freedom center is Makana Ripley, mwaikiki18, (808)895-6501	Add Attachment
Alix Karkanen	Aug 17, 2021 08:54 AM	laptop 20200217 doc 20200893 mon 20200943	Add Attachment