Service Request Ticket - # 77566

Service Request Ticket - # 77566

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Service Request Information

CONTACT	Name	LeMaster, Michael	Date	Aug 17, 2021 03:25 PM
	Department	Natural Science Division	Phone	88136
	Location		Email	lemastm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171051 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSQGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSQGRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; , TRANSFER from W#20121259: SigmaStat v3.1.1 and SigmaPlot v9.0.1 from P0056776 UPGRADED to SYSTAT SigmaPlot 12.5 VISA2013003767 OCT2013; OfficeOne Shape Locker v.23 (PowerPoint add-on) single user VISA2017006710 SEPT2017; Camtasia_Ed_2019-Snagit2020Bundle VISA2019010820 MAR2020;
	Wired NIC	54:BF:64:5D:26:51

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Aug 27, 2021 08:08 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jennie Yang	Aug 26, 2021 03:42 PM	Computer picked up.	Add Attachment
Lauryn Aronson	Aug 24, 2021 01:19 PM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Sam Sevugan	Aug 24, 2021 01:14 PM	Called back, he will pick it up some time around Thursday or Friday. 8/26 or 8/27	Add Attachment
Lauryn Aronson	Aug 23, 2021 08:38 AM	**This is an outgoing email** Hi Michael, We were just following up with you regarding a service request that we have for you. (#77566) Description: Printer Spooler issues We have reimaged your computer and reinstalled software. You are an admin, so you can install other software you may need. Your computer is ready to be picked up; please email me back or call the UCS help desk to schedule a time to do so. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Aug 20, 2021 10:59 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Aug 20, 2021 10:59 AM	finished couldn't install iworx labscribe v4 left vm asking him to schedule a time for pickup	Add Attachment
Lauryn Aronson	Aug 19, 2021 03:54 PM	reimaged, working on software now	Add Attachment
Lauryn Aronson	Aug 17, 2021 04:59 PM	Task reassigned to Lauryn Aronson.	Add Attachment
John Rushing	Aug 17, 2021 03:25 PM	He is having issues and needs his computer imaged. He has the following software installed: SYSTAT SigmaPlot 12.5 T:\Systat Software\SIGMAPLOTv12 WavePad - online T:\OfficeOne_ShapeLocker R Software r-project.org Camtasia 2019 with Snagit 2020 Zoom	Add Attachment