Status changed from (7) Waiting for Contact to (5) Completed

Status changed from (1) Pending to (7) Waiting for Contact

all good to go

replaced display port card

switched the boot options and ran diagnostics. now the computer won't boot... took it back to the office. going to try placing the hd into a different optiplex 9020 to see if it's a hd issue or what

might need to reimage, but definitely need to be able to access hd beforehand...

****email****

The Hard drive I think, yes it will be unlocked, and HWC 106. I have a lot of specialized programs (KeyWatcher, DS Contol Point, Remote Access) which will require some extra help getting those programs talking to the components again if we have to replace the hard drive. PS also the printers are a pain to re-install.

Status changed from (1) Pending to (6) Ready to Deliver

****This is an outgoing email****
Hi Rip,

I need some additional information regarding service request #77567

Description: See if internal parts of dell computer need to be replaced 

I am able to take a look at your computer if the issue is persisting. You could either bring it by the UCS office or I could come take a look at it. Which would you prefer, and what is your availability this week?

Thank you,

Lauryn Aronson
UCS Student Tech.

****This is an email****
I was wondering if a technician had time to 
come over and see if there is an internal part 
that may need to be replaced on this dell 
computer. It has a garbage disposal sound up 
and down more consistently than before. Please 
let me know if you have any questions.