Service Request Ticket

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Service Request Information

CONTACT	Name	Thew, Denise	Date	Aug 19, 2021 10:02 AM
	Department	Deaf Studies and Professional Studies	Phone	89341
	Location		Email	thewd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190528 (opens in a new window)	Bldg/Room	RWEC 150
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFZ5SF9L410	Location	Katie Pfaff, DSPS NTT Instructor
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325; pple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 NOV2019;
	Wireless NIC	A4:83:E7:71:8C:86
	Bluetooth NIC	A4:83:E7:7C:06:B3

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Feb 08, 2022 08:48 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:48 AM	**email** Hi - yes I picked up the laptop and shipped it to our out-of-state instructor. Thanks for checking.	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:32 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:32 AM	**This is an outgoing email** Hi Denise, I need some additional information regarding service request #77570 Were you able to pick up this laptop (W20190528) back in December? Thank you, Lauryn Aronson UCS Tech.	Add Attachment Public
Lauryn Aronson	Feb 08, 2022 08:07 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:04 AM	not sure if this ticket can be closed or not. will check in to it when i get a chance.	Add Attachment
Alice Hodge	Dec 02, 2021 04:54 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Alice Hodge	Dec 02, 2021 04:54 PM	20190528 charged and at the front desk for pickup tomorrow :)	Add Attachment
Sam Sevugan	Nov 30, 2021 04:34 PM	she emailed back saying she can stop by UCS on friday 12/3 @11am to pick up laptop. Please put the laptop at frontdesk for pickup :)	Add Attachment
Lourdes Salazar	Nov 29, 2021 09:05 AM	sent email to denise telling them that the computer is ready and asking how we should proceed.	Add Attachment
Lourdes Salazar	Nov 24, 2021 10:43 AM	you can only contact user by email because they are on the east coast. pfaffk@mail.wou.edu	Add Attachment
Lourdes Salazar	Nov 24, 2021 10:42 AM	Hi Jennie! Thank you for figuring out this work laptop. Here is the info below: 1. V#0032778 2. I could not log in near the end of spring term. Tried rebooting and restarting many times. It also slowed down in performance when I could access my user account. 3. Yes, it's okay to wipe everything out. I already backed up all my files and work before I moved.	Add Attachment
Lauryn Aronson	Sep 07, 2021 08:03 AM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Sep 07, 2021 08:03 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Aug 24, 2021 08:14 AM	**email** Hi Lauryn, I'm cc'd Kai Pfaff to this email as he can explain what the issues are with you if he has not already done so with another UCS staff. Thanks,	Add Attachment
Lauryn Aronson	Aug 23, 2021 03:15 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Aug 23, 2021 10:25 AM	**This is an outgoing email** Hi Denise, I need some additional information regarding service request #77570 Description: Laptop running slow needs fixing, before mailing out of state From what I understand, your computer is running slowly and needs to be fixed. Would you like me to reimage it? Doing so would wipe all user data from the computer and make it like new again. Please let me know if you would like me to do this or if you would prefer I try other steps first. Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Aug 23, 2021 10:23 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Elliot Purl	Aug 20, 2021 03:53 PM	**This is an email** I could not log in near the end of spring term. Tried rebooting and restarting many times. It also slowed down in performance when I could access my user account. Yes, it's okay to wipe everything out. I already backed up all my files and work before I moved.	Add Attachment
Jennie Yang	Aug 19, 2021 10:02 AM	Laptop going to be mailed out of state to Kai Pfaff.	Add Attachment