Status changed from (1) Pending to (5) Completed

Task reassigned to John Rushing.

came in, still slow but not as much as before

remote desktop is working well, other computer login fine

unsure what to do, john will take a look at it

Status changed from (7) Waiting for Contact to (6) Ready to Deliver

****This is an outgoing email****
Hi Marjory,

We were just following up with you regarding a service request that we have for you.  (#77575)

Description: **email 8/25**Very Slow Computer

Your computer seems to be working fine now. It may have just needed updating, or the speed issues may have been caused by a more specific problem. The following are two things we could try: We could have you log in again to see if the issue is isolated, only affecting your account. I could also test the ethernet cable connection in your office to see if this is the culprit. Please let me know which you would prefer (or if you would like me to simply return it with the hope it will continue to run smoothly in your office). 

Thanks,
Lauryn Aronson
UCS Student Tech.

****email****

--Do you save items to your desktop/local computer or to your network drive? Always the H drive
--Do you have specialty software that could be slowing down your computer? Can't think of anything--like what?
--When was the last time you logged onto and used your computer before today, and were you experiencing the same issue at that point? (Is this a new issue?)  Friday 13 & Sunday 15, and yes
--Has it been crashing, or is it just slow? Never crashes
--Do certain apps function more quickly than others (and vice versa)? -->>Specifically, it's getting onto the portal that is very slow, very very slow.  Once on, it's more or less okay--but I have NO problems with my home computer getting into the portal, just my office machine.  It acts like I'm a new user every time (at least, if what was happening with your log-in was typical of a new user, that's what it's like)

picked up computer. 

Only in the office until 12:30 today, but Karen 
Bednarowski (ext. 88906) is on campus t/w/th and 
could let someone into the office