Service Request Ticket - # 77579

Service Request Ticket - # 77579

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Service Request Information

CONTACT	Name	Scroggins, Beth	Date	Aug 23, 2021 09:15 AM
	Department	Student Health & Counseling Center	Phone	88845
	Location		Email	scrogginsb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170388 (opens in a new window)	Bldg/Room	SHCC 201
	Service Tag	9G3T0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	9G3T0M2	Location	Beth Scroggins, SHCC Director
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:13:9F:1E

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Aug 26, 2021 08:15 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Aug 26, 2021 08:15 AM	delivered	Add Attachment
Lauryn Aronson	Aug 25, 2021 11:39 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Aug 25, 2021 11:39 AM	bringing over this afternoon	Add Attachment
Lauryn Aronson	Aug 25, 2021 11:35 AM	switched hd, imaged, updated, admin called and left a message to say her computer is ready to be picked up	Add Attachment
Lauryn Aronson	Aug 24, 2021 04:26 PM	computer is working fine, running updates called her to let her know switching hds is an option, going to do that nothing on hd she needs to back up, going to switch them, run updates, and check in tomorrow she's the only one who needs admin rights	Add Attachment
Lauryn Aronson	Aug 24, 2021 02:39 PM	booted up normally, restarted, alertus error, going to uninstall (it will reinstall automatically)	Add Attachment
Jennie Yang	Aug 23, 2021 11:33 AM	Computer dropped off at UCS.	Add Attachment
Lauryn Aronson	Aug 23, 2021 10:18 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lourdes Salazar	Aug 23, 2021 09:15 AM	**This is an email** Hi there, My computer has been having some issues and I have been restarting it. Well now it is completely black screen. In little white letters at the top it says: No bootable devices found. Press F1 key to retry boot. Press F2 key to reboot into setup. Press F5 key to run onboard diagnostics I am in a meeting until 10. I have my laptop with me, so no rush. Thanks! Beth Beth Scroggins, LPC Director - Student Health and Counseling Center Western Oregon University 345 Monmouth Avenue N Monmouth, OR 93671 503/838-8313 scrogginsb@wou.edu	Add Attachment