Service Request Ticket - # 77582

Service Request Ticket - # 77582

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Service Request Information

CONTACT	Name	Romine, Jeannie	Date	Aug 23, 2021 11:49 AM
	Department		Phone	88285
	Location		Email	rominej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171088 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSGDRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSGDRP2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AB:BC

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Lauryn Aronson	Sep 24, 2021 03:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Sep 24, 2021 09:19 AM	she received a new computer. i think this ticket can be closed	Add Attachment
Sam Sevugan	Sep 21, 2021 03:05 PM	Hi UCS Help Desk, Could Jeannie's computer problem be the cable? It shuts down all the time, as in not connected, for every program and the zoom phone. Thank you! Laura	Add Attachment
Lauryn Aronson	Sep 02, 2021 08:46 AM	Task reassigned to John Rushing.	Add Attachment
Lauryn Aronson	Aug 30, 2021 05:06 PM	she came in, logged in fine took it back to pp, same issue paul checked ethernet/network, wasn't the problem brought it back, will ask john to look at it.	Add Attachment
Lauryn Aronson	Aug 25, 2021 11:24 AM	having a windows update error, going to look at that more closely then just run a youtube video to see if it crashes at any point though if it's the software youtube might not cause it to crash --ask john what he knows about impulse	Add Attachment
Lauryn Aronson	Aug 25, 2021 11:23 AM	using impulse both times it crashed v slow to reboot her loaner is not working out for her, going to bring a laptop to her after lunch, she won't be there but talk to laura slow to log in, worked for an hour, crashed, another 45 minutes to reboot and log back in	Add Attachment
Lauryn Aronson	Aug 25, 2021 11:17 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Sam Sevugan	Aug 23, 2021 01:47 PM	picked up loaner	Add Attachment
Jennie Yang	Aug 23, 2021 12:05 PM	Computer dropped off at UCS, Loaner computer #20140221 is prepared for her to use.	Add Attachment
Jennie Yang	Aug 23, 2021 11:49 AM	Will need a loaner device while the computer is being fixed.	Add Attachment