Service Request Ticket - # 77591

Service Request Ticket - # 77591

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Service Request Information

CONTACT	Name	Dechatelet, Ted	Date	Aug 24, 2021 01:31 PM
	Department	Creative Arts	Phone	88879
	Location		Email	dechatet@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131005 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13.3-inch #Z0P0
	Serial No.	C02MQ5LVF6T6	Location	PDR
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155; TRANSFER:to W#20180642 FEB2019 -UPGRADED CAMTASIA for v3 VISA2017007245 MARCH2018;
	Wireless NIC	48:D7:05:B6:BF:05
	Bluetooth NIC	48:D7:05:B6:BF:06

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Sep 01, 2021 03:46 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Sep 01, 2021 03:46 PM	he has a new computer and was able to print. closing this ticket.	Add Attachment
Lauryn Aronson	Sep 01, 2021 12:27 PM	going over to set up a new computer/system. problem will (theoretically) be solved by having a new computer.	Add Attachment
Lauryn Aronson	Aug 30, 2021 01:09 PM	Status changed from (4) On Hold to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Aug 26, 2021 02:17 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Aug 26, 2021 02:17 PM	said it's working now might not be again later will call to check in next week	Add Attachment
Lauryn Aronson	Aug 26, 2021 02:16 PM	When trying to print, can't print but received pop up window including Job+cue, and error message: "Holding for authentication". It was looked at weeks ago, fixed for a while then not working again. Called on Tuesday never heard back, not always in office so welcome to call cell #503 560 0636 to set up appointment.	Add Attachment
Sam Sevugan	Aug 26, 2021 02:15 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Aug 26, 2021 02:02 PM	77614	Add Attachment
Sam Sevugan	Aug 24, 2021 01:33 PM	Ext. 88879	Add Attachment
Sam Sevugan	Aug 24, 2021 01:33 PM	Available today and possibly around thursday, he would like to schedule someone to come down. Give him a call back to figure that out.	Add Attachment
Sam Sevugan	Aug 24, 2021 01:31 PM	A tech visited them last week about the same issue. WOU laptop 20131005 is not able to print or connect to printer due to "Holding for Authentication" error. It was fixed last week, but the error has appeared again.	Add Attachment