Service Request Ticket

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Service Request Information

CONTACT	Name	Murfin, Jessica	Date	Aug 25, 2021 09:12 AM
	Department		Phone
	Location		Email	murfinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200879 (opens in a new window)	Bldg/Room	TODD 304
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4LVQ05N	Location	NTT Track Faculty
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:1A:6B:1F
	Bluetooth NIC	3C:06:30:1B:2B:D4

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Sep 30, 2021 08:13 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Lauryn Aronson	Sep 30, 2021 08:13 AM	**email** Hi Lauryn! I was able to get admin rights to the Todd Hall computer on Monday so I’m all set with that one! Thanks! No one will need admin access at this time. I share an office with an NTT professor who teaches online and does not need the computer. The new NTT professor is currently in Southern California. So, all that said, it’s just me for now! :)	Add Attachment
Lauryn Aronson	Sep 30, 2021 07:58 AM	**This is an outgoing email** Hi Jessica, I need some additional information regarding service request #77593 Description: GFA replacing 20141263 I believe Joanie Kinnaman spoke to you regarding this computer and the computer you requested for your new position. This ticket says the Todd Hall laptop is now the NTT faculty replacement. Given this, do you still need admin rights for the computer stationed in Todd Hall? Do you know if anyone else will need admin rights? Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Joanie Kinnaman	Sep 28, 2021 01:06 PM	this is now the NTT faculty replacement	Add Attachment
Lauryn Aronson	Sep 21, 2021 09:32 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Joanie Kinnaman	Sep 20, 2021 03:38 PM	inv#2021-0130	Add Attachment
Lauryn Aronson	Sep 16, 2021 03:55 PM	tried to give her admin rights... she wasn't there (nbd), but she hadn't logged onto her computer yet, either available next mon sometime	Add Attachment
Lauryn Aronson	Sep 09, 2021 01:59 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Sep 02, 2021 03:44 PM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Lauryn Aronson	Sep 02, 2021 03:44 PM	delivered. still needs admin rights.	Add Attachment
Lauryn Aronson	Sep 01, 2021 04:48 PM	will need to meet her later to do admin rights but will still deliver and set up equipment tomorrow.	Add Attachment
Lauryn Aronson	Sep 01, 2021 04:47 PM	**email** Due to a scheduling change, would it be possible for you to work with the Behavioral Sciences APA, Michelle Gallagher? I have reached out to her to confirm if she will be available during that time, though will likely not hear back until early tomorrow morning. She should be available, as she’s in the office until 4 pm. Otherwise, I might need to reschedule for a different day. I know I’ll be on campus again on September 14.	Add Attachment
Lauryn Aronson	Aug 27, 2021 03:23 PM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Aug 27, 2021 03:23 PM	meeting thurs sept 2 3pm	Add Attachment
Lauryn Aronson	Aug 27, 2021 01:07 PM	imaged, updated, still needs admin	Add Attachment
Lauryn Aronson	Aug 27, 2021 01:06 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Aug 27, 2021 01:06 PM	**This is an outgoing email** Hi Jessica, I need some additional information regarding service request #77593 Description: GFA replacing 20141263 Your computer is imaged and ready to be delivered and set up. Do you need any specialty software installed? The computer already has Microsoft Office, Adobe, and other standard software. Will anyone else need admin rights besides you? Please let me know when a good time would be to meet so we can set up your computer and equipment. Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Aug 26, 2021 03:05 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Alix Karkanen	Aug 25, 2021 09:12 AM	mon 20200944	Add Attachment
Alix Karkanen	Aug 25, 2021 09:12 AM	laptop 20200879 doc 20200894 mon 202000944	Add Attachment