Service Request Ticket

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Service Request Information

CONTACT	Name	Dechatelet, Ted	Date	Aug 25, 2021 09:14 AM
	Department	Creative Arts	Phone	88879
	Location		Email	dechatet@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200877 (opens in a new window)	Bldg/Room	RA 105
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4LPQ05N	Location	Kindra Steenerson
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:1B:6C:34
	Bluetooth NIC	3C:06:30:17:71:ED

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Sep 22, 2021 09:06 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Sam Sevugan	Sep 21, 2021 02:14 PM	brought it by today, returned loaner	Add Attachment
Lauryn Aronson	Sep 21, 2021 09:33 AM	apparently he's bringing it by today	Add Attachment
Joanie Kinnaman	Sep 20, 2021 03:23 PM	inv#2021-0129	Add Attachment
Lauryn Aronson	Sep 14, 2021 10:52 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Lauryn Aronson	Sep 14, 2021 10:52 AM	**email** Hey UCS folks! I do have the loaner and I will return it soon! I am currently out of town and will return on Saturday. I plan to be on campus next Monday and will drop off the loaner then. Thanks for the new computer! It's fantastic. best, Ted deChatelet	Add Attachment
Lauryn Aronson	Sep 14, 2021 10:17 AM	left a vm	Add Attachment
Lauryn Aronson	Sep 10, 2021 03:38 PM	Status changed from (4) On Hold to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Sep 09, 2021 04:14 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Sep 09, 2021 04:14 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Sep 09, 2021 04:14 PM	left a vm	Add Attachment
Lauryn Aronson	Sep 09, 2021 08:02 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Sep 09, 2021 08:02 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Sep 09, 2021 08:02 AM	gfa sheet turned in, need to contact about loaner	Add Attachment
Lauryn Aronson	Sep 01, 2021 04:50 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Sep 01, 2021 04:50 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Sep 01, 2021 04:50 PM	still need to update and turn in gfa sheet. it's in a cart in the hallway. inventory is up to date.	Add Attachment
Lauryn Aronson	Sep 01, 2021 03:41 PM	Status changed from (6) Ready to Deliver to (4) On Hold	Add Attachment
Lauryn Aronson	Sep 01, 2021 03:41 PM	set up he still has wou loaner from last time was trying to sync phone and computer, i didn't know how to that so whatever if he calls back to say it doesn't work we can deal with him then.	Add Attachment
Lauryn Aronson	Sep 01, 2021 08:37 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Aug 30, 2021 07:59 AM	no additional software, he's the only one who needs admin	Add Attachment
Lauryn Aronson	Aug 27, 2021 01:06 PM	imaged, updated, still needs admin	Add Attachment
Lauryn Aronson	Aug 27, 2021 01:06 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Aug 27, 2021 01:06 PM	**This is an outgoing email** Hi Ted, I need some additional information regarding service request #77594 Description: GFA replacing 20131005 Your computer is imaged and ready to be delivered and set up. Do you need any specialty software installed? The computer already has Microsoft Office, Adobe, and other standard software. Will anyone else need admin rights besides you? Please let me know when a good time would be to meet so we can set up your computer and equipment. Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Aug 26, 2021 03:08 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Alix Karkanen	Aug 25, 2021 09:14 AM	laptop 20200877 doc 20200897 mon 20200945	Add Attachment