Service Request Ticket

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Service Request Information

CONTACT	Name	Huston, Shaun	Date	Aug 25, 2021 09:15 AM
	Department	Social Science	Phone	88296
	Location		Email	hustons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200878 (opens in a new window)	Bldg/Room	BELL 217
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4LZQ05N	Location	Shaun Huston
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:15:28:8D
	Bluetooth NIC	3C:06:30:1D:7C:8B

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Oct 08, 2021 12:20 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Lauryn Aronson	Oct 08, 2021 12:20 PM	delivered.	Add Attachment
Lauryn Aronson	Oct 08, 2021 10:51 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Lauryn Aronson	Oct 08, 2021 10:45 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Oct 08, 2021 10:45 AM	**This is an outgoing email** Hi Shaun, I need some additional information regarding service request #77595 Description: GFA replacing 20161088 I was in contact with you last month regarding a GFA replacement for your current computer. I apologize for the delay in more recent contact. I believe you have already picked up your computer, and our agreement was I would set up your monitor, etc. in your office without an in-person meeting. Is this correct? To clarify, would it be acceptable to you if I accessed your office via Public Safety and finished the setup? Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Oct 01, 2021 04:39 PM	Task reassigned to UCS Tech.	Add Attachment
Joanie Kinnaman	Sep 20, 2021 03:13 PM	inv# 2021-0128	Add Attachment
Lauryn Aronson	Sep 09, 2021 01:59 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Sep 07, 2021 02:09 PM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Lauryn Aronson	Sep 07, 2021 02:09 PM	admin rights give, computer picked up still need to do set up	Add Attachment
Lauryn Aronson	Sep 01, 2021 08:45 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Sep 01, 2021 08:45 AM	**email** Tell me if this will work: I am happy for you to set up the new monitor, etc. in my faculty office (Bellamy Hall 217). We can make an appointment for me to come by and pick up the laptop and do the initial login. If next Tuesday (9/7) works for you, I think that should work for me. Morning or afternoon shouldn’t matter, but I will be coming from Corvallis. So, preferably, not first thing in the morning. Also, I will return my current laptop. I let UCS know that the battery had stopped taking a charge last Fall. A couple of months ago it stopped booting up altogether.	Add Attachment
Lauryn Aronson	Aug 30, 2021 08:01 AM	**email** “Other equipment” meaning a new monitor for my faculty office, cords, etc.? I’ll get back to you early next week with a clearer answer about scheduling set up and how. Thanks for your understanding. Shaun	Add Attachment
Lauryn Aronson	Aug 27, 2021 03:22 PM	**email** I did not know I was getting a new computer. What kind of computer is this? As far as I know, I will not need anyone else to have admin rights. I also do not think I will need installation of additional software unless there will be an issue with me installing from the Apple App store - I have a number of third party apps that are important to my workflow. I will also say that I am cautious about coming to campus. I have family members who remain vulnerable to COVID 19 and even after vaccination I have been careful to minimize my risk of becoming a carrier and transmitting to others. What will coming to campus and getting the computer set up entail in terms of in person contact and being indoors with others? Thanks for your help and patience. Shaun	Add Attachment
Lauryn Aronson	Aug 27, 2021 01:07 PM	imaged, updated, still needs admin	Add Attachment
Lauryn Aronson	Aug 27, 2021 01:06 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Aug 27, 2021 01:06 PM	**This is an outgoing email** Hi Shaun, I need some additional information regarding service request #77595 Description: GFA replacing 20161088 Your computer is imaged and ready to be delivered and set up. Do you need any specialty software installed? The computer already has Microsoft Office, Adobe, and other standard software. Will anyone else need admin rights besides you? Please let me know when a good time would be to meet so we can set up your computer and equipment. Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Aug 26, 2021 03:07 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Alix Karkanen	Aug 25, 2021 09:15 AM	laptop 20200878 doc 20200892 mon 20200946	Add Attachment