Service Request Ticket - # 77596

Service Request Information

CONTACT Name Huang, Chien Fei   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2021 09:35 AM
Department The Research Institute Phone 89452
Location Email huangca@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190394[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag 84K32X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 84K32X2 Location Unassigned

CPU Intel Core i7-9859H(6 core, 12MB, 2.6GHz, 35W vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC C8:F7:50:86:6C:18


Wireless NIC DC:FB:48:CC:A0:60


Bluetooth NIC DC:FB:48:CC:A0:64

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 15, 2021 05:01 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Aug 25, 2021 03:34 PM 
Sophos was blocking the install of the language 
pack.  It is now installed.
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Elliot Purl Aug 25, 2021 09:35 AM 
Chinese (Traditional Taiwan) was working on the 
computer before, but it has been reimaged and now 
the language pack won't install properly/won't 
download typing
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