Service Request Ticket - # 77602

Service Request Information

CONTACT Name Digmann, Jackie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2021 12:36 PM
Department Admissions Office Phone 88502
Location Email digmannj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200965[Edit Inv] (opens in a new window) Bldg/Room RWEC 261
Service Tag 58FC2F3 Description Dell Latitude 5420
Serial No. 58FC2F3 Location Karen Spiegel

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:5B:DC:32


Wireless NIC 80:B6:55:90:87:0B


Bluetooth NIC 80:B6:55:90:87:0F

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Dec 06, 2021 12:48 PM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Oneil Miguel Dec 06, 2021 12:48 PM 
Delivered and setup completed.
 Add Attachment
Oneil Miguel Dec 06, 2021 11:02 AM 
Task reassigned to Oneil Miguel.
 Add Attachment
John Rushing Dec 06, 2021 10:26 AM 
Run OS updates, then contact the user for delivery.
 Add Attachment
John Rushing Dec 06, 2021 10:25 AM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
 Add Attachment
John Rushing Dec 06, 2021 10:22 AM 
Priority changed from (3) Priority to (1) Highest Priority.
 Add Attachment
Monica Valencia Nov 18, 2021 10:53 AM 
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
 Add Attachment
Monica Valencia Nov 18, 2021 10:36 AM 
Emailed again to ask about availability for setup.
Add Attachment
Monica Valencia Oct 06, 2021 12:07 PM 
Emailed to ask about availability for setup.
Add Attachment
Lauryn Aronson Oct 01, 2021 04:40 PM 
Task reassigned to UCS Tech.
 Add Attachment
Joanie Kinnaman Sep 20, 2021 03:55 PM 
inv#2021-0132
 Add Attachment
Lauryn Aronson Sep 09, 2021 01:37 PM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
 Add Attachment
Lauryn Aronson Sep 09, 2021 01:37 PM 
****email****

No specialty software needed, thank you. And no other person will need access to the computer besides me. Please let me know if you need anything else!
 Add Attachment
Lauryn Aronson Sep 08, 2021 01:54 PM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Lauryn Aronson Sep 08, 2021 01:50 PM 
****This is an outgoing email****
Hi Jackie,

I need some additional information regarding service request #77602

Description: GFA replacing 20141231[Edit Inv]

Your computer has been imaged and is ready to be delivered and set up. 

Do you need any specialty software installed? The computer already has Microsoft Office, Adobe, and other standard software. 

Will anyone else need admin rights besides you?

Thank you,

Lauryn Aronson
UCS Student Tech.
 Add Attachment
Public
Lauryn Aronson Sep 08, 2021 01:48 PM 
imaged, updated
 Add Attachment
Lauryn Aronson Sep 08, 2021 01:47 PM 
Task reassigned to Lauryn Aronson.
 Add Attachment
Alix Karkanen Aug 25, 2021 12:36 PM 
laptop 20200965[Edit Inv]
doc 20200683[Edit Inv]
mon 20200947[Edit Inv]
 Add Attachment