Service Request Ticket - # 77603

Service Request Information

CONTACT Name Hinzman, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2021 12:42 PM
Department Student Success & Advising Office Phone 89354
Location Email hinzmanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200964[Edit Inv] (opens in a new window) Bldg/Room SSC 227
Service Tag DCKC2F3 Description Dell Latitude 5420
Serial No. DCKC2F3 Location Melissa Hinzman

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:5B:DD:70


Wireless NIC 80:B6:55:90:6C:3F

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Sep 27, 2021 10:24 AM 
Status changed from (2) Scheduled to (5) Completed
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Lauryn Aronson Sep 27, 2021 10:24 AM 
delivered and set up.
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Lauryn Aronson Sep 22, 2021 09:07 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Joanie Kinnaman Sep 20, 2021 04:04 PM 
inv#2021-0133
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Lauryn Aronson Sep 14, 2021 09:01 AM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Lauryn Aronson Sep 14, 2021 09:01 AM 
talked to her this morning. informed her this is to replace her old computer. unsure of my availability so didn't schedule setup time yet. she works mon, tues, wed.
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Lauryn Aronson Sep 14, 2021 09:00 AM 
****email****

Hi Lauryn,

I am not sure what this request is for.  When did you receive this?  I have been out of the office since the end of August, so I'm not sure if this was from an older request that I submitted or if someone else submitted one while I was away.  Let me know if you were able to resolve this or if you still need additional information.

Best Wishes,

Melissa
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Lauryn Aronson Sep 08, 2021 02:12 PM 
****This is an outgoing email****
Hi Melissa,

I need some additional information regarding service request #77603

Description: GFA replacing 20141174[Edit Inv]

Your computer is imaged and ready to be delivered and set up. 

Do you need any specialty software installed? The computer already has Microsoft Office, Adobe, and other standard software. 

Will anyone else need admin rights besides you?

Please let me know when a good time would be to meet so we can set up your computer and equipment.

Thank you,

Lauryn Aronson
UCS Student Tech.
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Public
Lauryn Aronson Sep 08, 2021 02:12 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Sep 08, 2021 02:12 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Sep 08, 2021 02:12 PM 
imaged, updated
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Alix Karkanen Aug 25, 2021 12:42 PM 
laptop 20200964[Edit Inv]
doc 20200686[Edit Inv]
mon 20200948[Edit Inv]
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