Service Request Ticket - # 77604

Service Request Information

CONTACT Name Gallagher, Michelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2021 12:46 PM
Department Behavioral Sciences/ Psychological Sciences Phone 88344
Location Email gallaghm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200963[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag 5H7C2F3 Description Dell Latitude 5420
Serial No. 5H7C2F3 Location GFA Shelf

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:5B:DE:EF


Wireless NIC 80:B6:55:91:0A:00

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ahodge17@wou.edu 88925

Tracking

Entered by Date Memo
Alice Hodge
Email

Public
Entered by Date Memo
Nathan Sauer Nov 22, 2021 08:56 AM 
Verna tried to submit a GFA request, but could not. 
Michelle submitted it for her and caused the 
confusion. I changed our inventory for 2020963 to be 
for Verna Ourado in Todd 333.
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Alice Hodge Oct 13, 2021 09:35 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Alice Hodge Oct 13, 2021 09:35 AM 
New setup installed, old computer (20140298) / monitor (20121215) brought back to UCS. 20140298[Edit Inv] under tech desk awaiting wipe (2 weeks).
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Alice Hodge Oct 11, 2021 10:57 AM 
Task reassigned to Alice Hodge.
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Lourdes Salazar Oct 11, 2021 10:13 AM 
Task reassigned to UCS Tech.
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Lourdes Salazar Oct 11, 2021 10:13 AM 
Wednesday 8:30 she is available.
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Lourdes Salazar Oct 06, 2021 10:50 AM 
Task reassigned to Lourdes Salazar.
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Lauryn Aronson Oct 01, 2021 04:40 PM 
Task reassigned to UCS Tech.
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Joanie Kinnaman Sep 20, 2021 04:10 PM 
inv#2021-0134
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Lauryn Aronson Sep 17, 2021 09:05 AM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Lauryn Aronson Sep 17, 2021 09:05 AM 
****email****

Lauryn - 

Thanks for checking with me.  I do not need any specialty software and I am the only one who needs admin rights.

Michelle
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Lauryn Aronson Sep 17, 2021 08:49 AM 
****This is an outgoing email****
Hi Michelle,

I need some additional information regarding service request #77604

Description: GFA replacing 20140298[Edit Inv]

Your computer has been imaged and is ready to be delivered and set up. 

Do you need any specialty software installed? The computer already has Microsoft Office, Adobe, and other standard software. 

Will anyone else need admin rights besides you?

Thank you,

Lauryn Aronson
UCS Student Tech.
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Public
Lauryn Aronson Sep 17, 2021 08:49 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Sep 17, 2021 08:49 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Alix Karkanen Aug 25, 2021 12:46 PM 
laptop 20200963[Edit Inv]
doc 20200688[Edit Inv]
mon  20200949[Edit Inv]
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