Service Request Ticket - # 77605

Service Request Information

CONTACT Name Eyster, Gabriela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2021 12:54 PM
Department Facilities Services Phone 89388
Location Email eysterg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200962[Edit Inv] (opens in a new window) Bldg/Room TODD 002
Service Tag F2FC2F3 Description Dell Latitude 5420
Serial No. F2FC2F3 Location Zach Madsen

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:5B:DD:01


Wireless NIC 80:B6:55:90:7A:6D

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact alogan22@wou.edu 88925

Tracking

Entered by Date Memo
Adam Logan
Email

Public
Entered by Date Memo
Joanie Kinnaman Mar 13, 2024 01:50 PM 
Task reassigned to Adam Logan.
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Alice Hodge Oct 11, 2021 10:23 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Alice Hodge Oct 11, 2021 10:23 AM 
Task reassigned to Alice Hodge.
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Alice Hodge Oct 11, 2021 10:11 AM 
New setup (20200962) installed, and old setup (20140488) and monitor (20140395) brought back to UCS.
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Lauryn Aronson Oct 01, 2021 04:40 PM 
Task reassigned to UCS Tech.
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Joanie Kinnaman Sep 20, 2021 04:15 PM 
inv#2021-0135
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Lauryn Aronson Sep 16, 2021 03:56 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Lauryn Aronson Sep 16, 2021 03:56 PM 
software added
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Lauryn Aronson Sep 09, 2021 01:38 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Lauryn Aronson Sep 09, 2021 01:38 PM 
****email****

Hi Lauryn,

If the computer could have Fiery and Xante iQueue as well that would be great, if you don't have Fiery I think I have it on a USB since its licensed I believe. 

For Admin rights just Kaeli Hancock and Amanda Bales would be great. 

For setup anytime from 8am-12pm and 1pm-5pm works! 

Thank you!
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Lauryn Aronson Sep 09, 2021 01:38 PM 
****email****

Hello Lauryn, 

I ordered that computer for the copy center when I was overseeing that department. Kaeli is running it now, they will be able to answer your question better.

Thank you.
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Lauryn Aronson Sep 08, 2021 02:06 PM 
****This is an outgoing email****
Hi Gabriela,

I need some additional information regarding service request #77605

Description: GFA replacing 20140488[Edit Inv]

Your computer is imaged and ready to be delivered and set up. 

Do you need any specialty software installed? The computer already has Microsoft Office, Adobe, and other standard software. 

Will anyone else need admin rights besides you?

Please let me know when a good time would be to meet so we can set up your computer and equipment.

Thank you,

Lauryn Aronson
UCS Student Tech.
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Public
Lauryn Aronson Sep 08, 2021 02:06 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Sep 08, 2021 02:06 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Sep 08, 2021 02:05 PM 
imaged, updated
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Alix Karkanen Aug 25, 2021 12:54 PM 
laptop 20200962[Edit Inv]
doc 20200687[Edit Inv]
mon 20200950[Edit Inv]
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