Service Request Ticket - # 77607

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2021 01:23 PM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150085[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5P48V52 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 64:00:6A:58:D3:E7


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public

Entered by Date Memo
Lauryn Aronson Sep 14, 2021 10:15 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Lauryn Aronson Sep 14, 2021 10:15 AM
she called yesterday, john helped her figure the printer issues out. closing the ticket
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Lauryn Aronson Sep 10, 2021 09:11 AM
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Lauryn Aronson Sep 09, 2021 01:35 PM
left vm to ask if she could try printing to reba
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Lauryn Aronson Sep 08, 2021 05:08 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Lauryn Aronson Sep 08, 2021 05:08 PM
computer set up, cords arranged, monitor switched. 

was having printer issues, but might be fixed. will check in tomorrow. otherwise done. 
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Lauryn Aronson Sep 07, 2021 02:09 PM
Status changed from (6) Ready to Deliver to (1) Pending
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Sam Sevugan Sep 07, 2021 02:08 PM
Picked it up
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Lauryn Aronson Sep 07, 2021 01:01 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Lauryn Aronson Sep 07, 2021 01:01 PM
computer reimaged
she's going to pick it up sometime

still need to deal with monitors, etc.
(but lower priority)
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Lauryn Aronson Sep 03, 2021 10:11 AM
Status changed from (6) Ready to Deliver to (1) Pending
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Lauryn Aronson Sep 03, 2021 10:11 AM
working on reimage.
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Lauryn Aronson Sep 01, 2021 05:08 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Lauryn Aronson Sep 01, 2021 05:08 PM
she's bringing computer in tomorrow to get files and stuff off. going to reimage after that. will deal with monitor and cord bundlers when i bring computer back to her. 
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Lauryn Aronson Aug 27, 2021 01:02 PM
Status changed from (6) Ready to Deliver to (1) Pending
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Lauryn Aronson Aug 27, 2021 01:01 PM
gosh that was a long time

notes for next week:

find longer screws. hopefully we can get that newer monitor attached. also, make it so the monitor isn't on sideways.

need to get photos, docs, etc. off her computer so we can reimage it. she's bringing a usb flash drive next week (hopefully) for this purpose. there's a piece of tape on the bottom of the computer: "hacked computer talk to ellis." need to reimage

her office has cords all over the place. bring bundlers and velcro things. 

also--need to actually schedule a time to meet with her next week. 

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Lauryn Aronson Aug 26, 2021 04:25 PM
meeting with her tomorrow at 11AM (change of plans)
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Lauryn Aronson Aug 26, 2021 02:11 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Lauryn Aronson Aug 26, 2021 02:08 PM
meeting her tomorrow at 1:15
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Lauryn Aronson Aug 26, 2021 02:03 PM
Task reassigned to Lauryn Aronson.
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Sam Sevugan Aug 25, 2021 03:19 PM
Lives 3 miles away can get to office quick so give 
her a call at 503-507-5677 (cell#) to schedule 
something down. 
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Sam Sevugan Aug 25, 2021 03:18 PM
WOU# 20150085[Edit Inv]
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Sam Sevugan Aug 25, 2021 01:24 PM
left a vm to ask for WOU# on device 
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Sam Sevugan Aug 25, 2021 01:23 PM
Contact Info: Letitia Erckenbrack, Ext. 88032 or cell no. 503-
507-5677
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Public
Sam Sevugan Aug 25, 2021 01:23 PM
Letitia Erckenbrack is needing a mouse, wired 
keyboard. She just things replugged and set up 
at her office. She is at the east wing of 
student success and advising building. Her 
office is located in the far right hand side, 
and its the last office down there. 
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