Service Request Ticket - # 77608

Service Request Information

CONTACT Name Tierney, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 26, 2021 08:57 AM
Department Facilities Services Phone 88087
Location Email tierneyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130705[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3593M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 3593M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:67

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact lsalazar19@wou.edu 88925

Tracking

Entered by Date Memo
Lourdes Salazar
Email

Public
Entered by Date Memo
Lourdes Salazar Sep 15, 2021 11:58 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Lourdes Salazar Sep 15, 2021 08:09 AM 
called for update on when to set up.
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Lauryn Aronson Sep 14, 2021 12:46 PM 
Task reassigned to Lourdes Salazar.
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Lauryn Aronson Sep 14, 2021 12:46 PM 
Priority changed from (3) Priority to (2) High Priority.
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Lauryn Aronson Sep 14, 2021 12:46 PM 
user's other computer died, he needs this for work. laura tierney is contact for him
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Lauryn Aronson Sep 09, 2021 01:59 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Lauryn Aronson Sep 02, 2021 03:43 PM 
imaged, ready to deliver
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Lauryn Aronson Aug 30, 2021 05:08 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Lauryn Aronson Aug 30, 2021 05:07 PM 
brought back computer to reimage
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Lauryn Aronson Aug 26, 2021 02:06 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Aug 26, 2021 01:15 PM 
left a vm
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Lauryn Aronson Aug 26, 2021 09:17 AM 
Task reassigned to Lauryn Aronson.
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Elliot Purl Aug 26, 2021 08:57 AM 
They want the computer moved from room 134 to 
131. Additionally, the computer hasn't been 
touched in months and needs to potentially be 
reimaged/updated because it's not working very 
well
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