Service Request Ticket

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Service Request Information

CONTACT	Name	Anderson, Maren	Date	Aug 27, 2021 05:05 PM
	Department	Humanities Division	Phone	88713
	Location		Email	andersm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181069 (opens in a new window)	Bldg/Room	MA 329
	Service Tag	883RDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	883RDW2	Location	Maren Anderson
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F8:B2

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Mar 31, 2022 11:28 AM	so, it sounds like her computer is still slow. 79012 will update. leaving this ticket closed	Add Attachment
Lauryn Aronson	Nov 15, 2021 09:45 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Nov 15, 2021 09:45 AM	we have the loaner	Add Attachment
Lauryn Aronson	Nov 08, 2021 08:31 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Nov 08, 2021 08:31 AM	left a vm	Add Attachment
Sam Sevugan	Oct 18, 2021 01:51 PM	picked up computer, has not returned loaner (will return soon).	Add Attachment
Lauryn Aronson	Oct 15, 2021 11:57 AM	computer in outbox.	Add Attachment
Lauryn Aronson	Oct 15, 2021 10:54 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Oct 15, 2021 10:54 AM	updated, tried to uninstall and reinstall sophos, not sure if i actually did, but it seems to be running at a normal speed now. called and left a vm	Add Attachment
Lauryn Aronson	Oct 11, 2021 01:50 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sam Sevugan	Oct 11, 2021 01:18 PM	Called in to add a note in her ticket that it is her primary workstation and she would like any updates soon	Add Attachment
Lauryn Aronson	Sep 27, 2021 04:05 PM	loaner 20181461	Add Attachment
Lauryn Aronson	Sep 24, 2021 02:48 PM	we have one loaner rn, imaging is down so can't make more like i was planning to, hopefully john can work on that sometime i will take a look at her computer when i get a chance	Add Attachment
Elliot Purl	Sep 24, 2021 01:44 PM	Requested a loaner, wondering on progress of this ticket	Add Attachment
Lauryn Aronson	Sep 17, 2021 01:56 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Sep 17, 2021 01:56 PM	tower is on counter. sticky note has contact info (email preferred), "slow CPU 100%"	Add Attachment
Lauryn Aronson	Sep 07, 2021 01:06 PM	user (hopefully) bringing in	Add Attachment
Jennie Yang	Aug 27, 2021 05:05 PM	Dell Tower, super slow, can only open up one program at a time. takes like 10 mins to restart. Contact: 503910720	Add Attachment