Service Request Ticket

Service Request Information

CONTACT	Name	Wallace, Eric	Date	Aug 30, 2021 09:26 AM
	Department	Creative Arts/Music	Phone
	Location		Email	wallacee@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171272 (opens in a new window)	Bldg/Room	ITC 103
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	FVFWT5LSHV29	Location	2 weeks starting 12/15/23
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019010932 APR2020 ORDER11737;
	Wireless NIC	88:E9:FE:77:A5:DD
	Bluetooth NIC	88:E9:FE:76:9E:77

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	Sep 08, 2021 08:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Sep 02, 2021 07:58 AM	came to pick it back up.	Add Attachment
Sam Sevugan	Sep 01, 2021 01:06 PM	**This is an email** Eric Wallace 12:45 PM (21 minutes ago) to UCS Hello, I hope everything is going well! I wanted to check in about my laptop having Finale installed. My service request # is 77620. I need the laptop back asap to get started on a project, so I was hoping to pick it up sometime today. Thank you for your help!	Add Attachment
Elliot Purl	Aug 31, 2021 10:19 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Elliot Purl	Aug 31, 2021 10:19 AM	Contacted about making a purchase request, waiting for that to be submitted and approved	Add Attachment
Elliot Purl	Aug 31, 2021 09:32 AM	Dropped off/given a loaner	Add Attachment
Jennie Yang	Aug 30, 2021 09:26 AM	Dr. Eric Wallace is needing a copy of Finale software downloaded to his WOU laptop.Please charge CAD 949 for any expenses.	Add Attachment