Service Request Ticket

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Service Request Information

CONTACT	Name	Gallagher, Michelle	Date	Aug 30, 2021 10:08 AM
	Department	Behavioral Sciences/ Psychological Sciences	Phone	88344
	Location		Email	gallaghm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181080 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	884MDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	884MDW2	Location	Quick Lab Replacement Box 13
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E6:23:C1

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Tracking

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	Nov 30, 2021 10:16 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lourdes Salazar	Nov 30, 2021 10:16 AM	this has been delivered to the user. brought back loaner #20160999	Add Attachment
Elliot Purl	Nov 29, 2021 08:30 AM	Scheduled to deliver tomorrow (11/30) between 7:30 and noon	Add Attachment
Lourdes Salazar	Nov 24, 2021 09:43 AM	In out box*****	Add Attachment
Lourdes Salazar	Nov 24, 2021 08:13 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lourdes Salazar	Nov 24, 2021 08:13 AM	on my desk	Add Attachment
Lourdes Salazar	Nov 24, 2021 08:13 AM	Hello! I have your computer in our office ready to go! When would be a good time for us to deliver this? Best, Lourdes	Add Attachment
Lourdes Salazar	Nov 22, 2021 09:37 AM	on counter reimaging.	Add Attachment
Monica Valencia	Nov 22, 2021 09:30 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lauryn Aronson	Nov 18, 2021 11:04 AM	was in todd today and ran into michelle. she asked about her computer; it was slow, was reimaged, was brought back, still wasn't working, was brought back to ucs the same day. she has had a loaner for a monthish and was just checking in. it looks like the ticket was closed bc she got a new system. it'd prob still be good to take her tower back and get the loaner; it sounds like she still is using a tower in whatever she's doing	Add Attachment
Lourdes Salazar	Oct 12, 2021 10:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Oct 12, 2021 10:09 AM	have original computer on my desk she currectly has a loaner. Has a GFA that will be set up tomorrow 10/13. i will be lcosing this ticket.	Add Attachment
Lauryn Aronson	Sep 02, 2021 03:44 PM	imaged, ready to deliver	Add Attachment
Lourdes Salazar	Aug 31, 2021 11:33 AM	kicking on and off domain	Add Attachment
Lourdes Salazar	Aug 31, 2021 10:25 AM	computer is in the office, checking it out.	Add Attachment
Lourdes Salazar	Aug 31, 2021 08:21 AM	20160999	Add Attachment
Jennie Yang	Aug 30, 2021 11:50 AM	Called in, tried updating windows system, took for ever, then 2 monitors went black, and a while after, an error message"adobe creative cloud missing" occured. She's going to work from home for the rest of day. Pls contact her tomorrow to work on re imaging.	Add Attachment
Lourdes Salazar	Aug 30, 2021 10:29 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Lourdes Salazar	Aug 30, 2021 10:29 AM	CALL TOMORROW	Add Attachment
Jennie Yang	Aug 30, 2021 10:08 AM	Took 12 minutes to start the computer and almost an hour to get email opened up. Needs to be looked at.	Add Attachment