Service Request Ticket

Service Request Information

CONTACT	Name	Guthrie, Marshall	Date	Sep 07, 2021 04:47 PM
	Department	Student Enrichment Program	Phone	88168
	Location		Email	guthriem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180216 (opens in a new window)	Bldg/Room	HWC 205
	Service Tag	7666HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7666HQ2	Location	Smart Classroom Instructor Station /w NVMe
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:A0:71

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Nov 04, 2021 10:20 AM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	Nov 04, 2021 10:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Nov 04, 2021 10:20 AM	Computer was given an NVMe and returned to its home in HWC 205.	Add Attachment
Lauryn Aronson	Nov 04, 2021 09:41 AM	not sure where this computer was moved to. will look into it when i get a chance.	Add Attachment
Lauryn Aronson	Oct 28, 2021 11:48 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Oct 28, 2021 11:48 AM	trying to work on this lol. it's spent 20min trying to log me in. won't be able to resolve the issue today but will hopefully have time to look at it tomorrow.	Add Attachment
Nathan Camuso	Oct 11, 2021 10:02 AM	Sticky note says: "VERY SLOW was reimaged last week 9/30 has loaner in room for now (HWC 205)	Add Attachment
Sam Sevugan	Sep 07, 2021 04:47 PM	WC 202 computer is not starting, it says blue screen automatic repair. (G-chat)	Add Attachment