Service Request Ticket - # 77666

Service Request Information

CONTACT Name Paradis, Christiana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 08, 2021 09:40 AM
Department Phone
Location Email paradisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20210981[Edit Inv] (opens in a new window) Bldg/Room NPE 205
Service Tag Description Dell P2418MZm 23.8-inch IPS Monitor
Serial No. CN01C8RNTV20019G0CTB Location Waiting on new employee
TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Sep 30, 2021 12:18 PM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Sep 30, 2021 12:18 PM 
dock delivered and set up
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Joanie Kinnaman Sep 24, 2021 10:59 AM 
Task reassigned to Lauryn Aronson.
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Joanie Kinnaman Sep 24, 2021 10:09 AM 
Task reassigned to UCS Tech.
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Joanie Kinnaman Sep 24, 2021 10:09 AM 
Put over on Alix's desk to the far left
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Joanie Kinnaman Sep 24, 2021 10:04 AM 
INV#2021-0161
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Joanie Kinnaman Sep 24, 2021 09:58 AM 
doc #20200511[Edit Inv]
Mon 20200961[Edit Inv]
laptop 20200981[Edit Inv]
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Lauryn Aronson Sep 23, 2021 05:01 PM 
Task reassigned to Alix Karkanen.
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Lauryn Aronson Sep 10, 2021 03:39 PM 
Status changed from (1) Pending to (4) On Hold
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Lauryn Aronson Sep 10, 2021 03:39 PM 
Status changed from (2) Scheduled to (1) Pending
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Lauryn Aronson Sep 10, 2021 03:39 PM 
delivered monitor and laptop. brought computer back, left second (older) monitor there. waiting on dock.
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John Rushing Sep 10, 2021 11:06 AM 
Monitor WOU# is W20200961
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Lauryn Aronson Sep 09, 2021 12:53 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Lauryn Aronson Sep 08, 2021 02:17 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Sep 08, 2021 02:17 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Sep 08, 2021 02:17 PM 
****This is an outgoing email****
Hi Christiana,

I need some additional information regarding service request #77666

Description: GFA replacing 20160983[Edit Inv]

Your computer has been imaged and is ready to be delivered and set up. 

Do you need any specialty software installed? The computer already has Microsoft Office, Adobe, and other standard software. 

Will anyone else need admin rights besides you?

Thank you,

Lauryn Aronson
UCS Student Tech.
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Public
Alix Karkanen Sep 08, 2021 09:46 AM 
correction 20200981[Edit Inv]
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Alix Karkanen Sep 08, 2021 09:42 AM 
Hi besties :) we are currently out of docs, so 
even after this laptop has been delivered DO 
NOT close this ticket until we have given this 
user a doc. If we close tickets and open new 
one's it makes it difficult for Joanie and I to 
keep track of things.
Thank you!
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Alix Karkanen Sep 08, 2021 09:40 AM 
laptop 20210981[Edit Inv]
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