Service Request Ticket

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Service Request Information

CONTACT	Name	Carrillo, Noah	Date	Sep 08, 2021 09:57 AM
	Department		Phone	89324
	Location		Email	carrillon@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200980 (opens in a new window)	Bldg/Room	WEL 115
	Service Tag	C5FC2F3	Description	Dell Latitude 5420
	Serial No.	C5FC2F3	Location	Student Worker approved to give by nathan
	CPU	10th Generation Intel Core 15-10310U
	OS	Unknown	Software
	Wired NIC	38:14:28:5B:DC:F4
	Wireless NIC	80:B6:55:90:98:77

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Oct 20, 2021 03:39 PM	inv#2021-0170	Add Attachment
Lauryn Aronson	Oct 08, 2021 10:45 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Oct 08, 2021 10:45 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Oct 08, 2021 10:18 AM	delivered :)	Add Attachment
Monica Valencia	Oct 06, 2021 01:35 PM	Is available Friday from 9-6 to do setup.	Add Attachment
Lauryn Aronson	Oct 01, 2021 04:40 PM	Task reassigned to UCS Tech.	Add Attachment
Joanie Kinnaman	Sep 24, 2021 03:40 PM	inv#2021-0170 dock is on Alix's desk to the far left	Add Attachment
Joanie Kinnaman	Sep 24, 2021 03:36 PM	dock W# 20200906	Add Attachment
Lauryn Aronson	Sep 14, 2021 09:13 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Sep 14, 2021 09:13 AM	gave groshonc admin	Add Attachment
Lauryn Aronson	Sep 09, 2021 01:45 PM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Lauryn Aronson	Sep 09, 2021 01:45 PM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Sep 09, 2021 01:45 PM	**email** Hello Lauryn, I don't believe I will be needing any software other than what you listed. However I would like my supervisor Cara Groshong to also have admin rights. Thank you very much, and please let me know if you need any more information from me. Noah Carrillo	Add Attachment
Lauryn Aronson	Sep 09, 2021 12:47 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Sep 09, 2021 12:47 PM	**This is an outgoing email** Hi Noah, I need some additional information regarding service request #77668 Description: GFA set up for new hire Your computer has been imaged and is ready to be delivered and set up. Do you need any specialty software installed? The computer already has Microsoft Office, Adobe, and other standard software. Will anyone else need admin rights besides you? Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Sep 09, 2021 08:35 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Sep 09, 2021 08:35 AM	imaged, updated	Add Attachment
Alix Karkanen	Sep 08, 2021 09:57 AM	No docs in, DO NOT close this ticket until this user has a doc	Add Attachment
Alix Karkanen	Sep 08, 2021 09:57 AM	laptop 20200980	Add Attachment