Service Request Ticket

Service Request Information

CONTACT	Name	Griffin, Susan	Date	Sep 08, 2021 01:27 PM
	Department	College of Liberal Arts and Sciences	Phone	89371
	Location		Email	griffins@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170502 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	25P8CM2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	25P8CM2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop JAN2018 SR#66359
	Wired NIC	D8:9E:F3:25:86:38

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Sep 14, 2021 09:00 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Lauryn Aronson	Sep 14, 2021 09:00 AM	delivered.	Add Attachment
Lauryn Aronson	Sep 13, 2021 04:58 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Lauryn Aronson	Sep 13, 2021 04:55 PM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Sep 13, 2021 04:55 PM	**email (from last week)** Good morning, I will be back on Campus on Tuesday next week, is there a way to meet early on Tuesday morning. The other option would be to go ahead and setup it up for me in my office on monday, so when I arrive on Tuesday it will be ready to go. Would that work? Thanks so much for getting this fixed so quickly!! Thanks. I am only on campus TUES and THURSday, Susan	Add Attachment
Lauryn Aronson	Sep 10, 2021 09:13 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Sep 10, 2021 09:13 AM	left a vm	Add Attachment
Lauryn Aronson	Sep 09, 2021 12:55 PM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Sep 08, 2021 01:27 PM	dead hd. replaced, ready to return.	Add Attachment