Service Request Ticket

Service Request Information

CONTACT	Name	Morrison, Alexis	Date	Sep 08, 2021 05:10 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	morrisona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171072 (opens in a new window)	Bldg/Room	SSC
	Service Tag	CSSHRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSSHRP2	Location	DAS Student Use
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; TRANSFER FROM W#20130670 MAR2019 SR#71471 ZoomText v9.1 MAG/RDR from P0080238
	Wired NIC	54:BF:64:5D:1D:84

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Sep 10, 2021 08:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Sep 10, 2021 08:58 AM	delivered	Add Attachment
Lauryn Aronson	Sep 09, 2021 02:04 PM	oh, also, the hd from the ods computer is in the loaner. the hd currently in the ods computer is one from the drawer.	Add Attachment
Lauryn Aronson	Sep 09, 2021 02:02 PM	replacing problematic computer (20171072) with loaner 20171050 will deliver after updates finish	Add Attachment
Lauryn Aronson	Sep 09, 2021 01:07 PM	tried multiple hds, none worked, trying original hd in loaner computer to see if it's a different problem	Add Attachment
Lauryn Aronson	Sep 08, 2021 05:10 PM	dead hd, computer from ods main area	Add Attachment