Service Request Ticket

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Service Request Information

CONTACT	Name	Gauntz, Danielle	Date	Sep 09, 2021 08:45 AM
	Department	University Computing Solutions	Phone	88215
	Location		Email	gauntzd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140383 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch with Retina 5K display #Z0QX
	Serial No.	C02NX0AZFY14	Location	PDR
	CPU	Intel Core i7(4.0GHz quad)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office for MAC from WOU License, Transferable from W#20100351: Adobe Master Collection CS5 Mac from P0077649, Adobe Creative Suite 6 Design & Web Premium License from P0094208,
	Wired NIC	AC:87:A3:07:31:17
	Wireless NIC	B8:09:8A:C2:FF:6F
	Bluetooth NIC	B8:09:8A:C2:FF:70

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Feb 03, 2022 08:06 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Feb 03, 2022 08:06 AM	she talked to bill and is getting a different monitor. going to close this ticket.	Add Attachment
Lauryn Aronson	Feb 02, 2022 08:33 AM	78727	Add Attachment
Lauryn Aronson	Feb 02, 2022 08:32 AM	okay, apparently the 2015 laptop was brought in; a new ticket was created instead of this one being updated. going to put the laptop away and wait for a couple days (for if there is an email response) before closing this ticket. not sure what to do with the monitor because it's new. if she really doesn't want it, i'll talk to joanie.	Add Attachment
Lauryn Aronson	Feb 02, 2022 08:06 AM	monitor 20200940. from her new setup. asking if she does not want it; also asking about 20150429	Add Attachment
Lourdes Salazar	Feb 01, 2022 03:59 PM	User brought in the monitor Its by your desk	Add Attachment
Lauryn Aronson	Feb 01, 2022 08:28 AM	emailed to check in. i thought she was going to bring it, but no updates here, and i didn't see the laptop underneath the counter.	Add Attachment
Lauryn Aronson	Jan 26, 2022 07:31 AM	**email** Hi Lauryn, Sorry for not getting back to you sooner. Would it be OK if I return my other machine to you which is 20150429? If so, I can bring it by UCS today.	Add Attachment
Lauryn Aronson	Jan 26, 2022 07:31 AM	it looks like 20140383 is an apple computer she is using at home. she has 20150429, which is an apple laptop. i am emailing her back to say she can bring in the 2015 computer.	Add Attachment
Lauryn Aronson	Jan 06, 2022 08:42 AM	**This is an outgoing email** Hi Danielle, We were just following up with you regarding a service request that we have for you. (#77676) Description: Oustanding GFA Return We did a setup for you in September, and you decided to temporarily keep both the new and the old machine for the purpose of deciding which you wanted to use from that point onward. We do need your older system back. Please let me know when a good time would be for either you to bring in the system or for me to pick it up. Once your older computer is in our office, we will keep it untouched for two weeks in case you need to access it to remove a file, etc. you had previously forgotten about. I hope you are doing well. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Dec 22, 2021 11:46 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Dec 22, 2021 11:46 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Dec 22, 2021 11:46 AM	**This is an outgoing email** Hi Danielle, We were just following up with you regarding a service request that we have for you. (#77676) Description: Oustanding GFA Return We did a setup for you in September, and you decided to temporarily keep both the new and the old machine for the purpose of deciding which you wanted to use from that point onward. We do need your older system back. Please let me know when a good time would be for either you to bring in the system or for me to pick it up. Once your older computer is in our office, we will keep it untouched for two weeks in case you need to access it to remove a file, etc. you had previously forgotten about. I hope you are doing well. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Sep 09, 2021 08:45 AM	she's not sure if she wants to keep everything; she likes her old setup, so we'll see.	Add Attachment