Service Request Ticket - # 77678

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 09, 2021 01:25 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171072[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag CSSHRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSSHRP2 Location DAS Student Use

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; TRANSFER FROM W#20130670 MAR2019 SR#71471 ZoomText v9.1 MAG/RDR from P0080238

Wired NIC 54:BF:64:5D:1D:84

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Alice Hodge Oct 07, 2021 03:43 PM 
20171050[Edit Inv] was reimaged/updated and moved to loaner shelf.
 Add Attachment
Lauryn Aronson Oct 07, 2021 01:05 PM 
from michael v:

I actually just put that back in ODS and brought the loaner back ... Which was coincidentally having issues when I got there
20171050[Edit Inv] is at the imaging area if you want to check on it & return to storage
Add Attachment
Michael Volkmann Oct 07, 2021 10:50 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Michael Volkmann Oct 07, 2021 10:50 AM 
20171072[Edit Inv] Returned to ODS. Loaner (20171050) brought 
back to ITC 007.
 Add Attachment
Michael Volkmann Oct 06, 2021 08:15 AM 
Task reassigned to Michael Volkmann.
 Add Attachment
Michael Volkmann Oct 06, 2021 08:15 AM 
Task reassigned to Michael Volkmann.
 Add Attachment
Michael Volkmann Oct 06, 2021 08:15 AM 
Power supply replaced. Computer seems fine now. Re-
imaged but not connecting to Windows Update WOU 
Policies properly. Waiting for that to be solved 
before returning this to ODS
 Add Attachment
Lauryn Aronson Sep 09, 2021 04:00 PM 
Priority changed from (3) Priority to (4) Moderate Priority.
 Add Attachment
Lauryn Aronson Sep 09, 2021 01:25 PM 
this computer is from ods (the main office). it said no bootable device found. 

replacing the hd didn't work. put the original hd into a loaner; it worked. thus, the problem is not the hd, but a different part of the computer. 

going to look at this further when we have more time. 

taking loaner 20171050[Edit Inv] over as a replacement.
Add Attachment