Service Request Ticket

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Service Request Information

CONTACT	Name	Dukes, Gary	Date	Sep 09, 2021 01:35 PM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180679 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	SFVFY2FVZHV29	Location	Loaner \|\| Loaner Shelf
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938;
	Wireless NIC	38:F9:D3:6D:91:C8
	Bluetooth NIC	38:F9:D3:5C:F8:A1

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Alice Hodge	Nov 18, 2021 03:59 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Alice Hodge	Nov 18, 2021 03:59 PM	Loaner 20161159 actually was returned by gary dukes on 11/15, and went back out to a different user on 11/16 so that's why it was mia :) closing out the ticket now ^^	Add Attachment
Lauryn Aronson	Nov 18, 2021 08:43 AM	talked to someone, let her know that we would like the loaner back (but doesn't have to be today if they can't return it today). she said they will probably return it today	Add Attachment
Elliot Purl	Nov 15, 2021 10:16 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Elliot Purl	Nov 15, 2021 10:16 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Elliot Purl	Nov 15, 2021 10:15 AM	Computer picked up, waiting for the loaner to be returned.	Add Attachment
Lauryn Aronson	Nov 15, 2021 10:05 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Nov 15, 2021 10:04 AM	did smc reset, pram/nvram reset, installed coconutbattery to look at battery health. seems to be fine. going to contact the user to let him know	Add Attachment
Lauryn Aronson	Nov 15, 2021 08:06 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Nov 15, 2021 08:06 AM	on friday, oneil looked at the battery, which said it was "normal" seems like the battery health is going down a bit, but not out of an ordinary range will consult john	Add Attachment
Lauryn Aronson	Oct 21, 2021 10:16 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Oct 18, 2021 08:05 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lauryn Aronson	Oct 15, 2021 11:49 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Oct 15, 2021 08:58 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Sam Sevugan	Oct 14, 2021 03:08 PM	Wants to note that it dies within 3 hours of it being fully charged.	Add Attachment
Sam Sevugan	Oct 14, 2021 03:06 PM	Dropped laptop over 20180679 Set him up with loaner 20161159	Add Attachment
Lauryn Aronson	Sep 17, 2021 01:39 PM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Sep 10, 2021 08:58 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Sep 09, 2021 04:02 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Sep 09, 2021 04:02 PM	left a message for him: if he wants he can bring his laptop in and we can check out a loaner for him	Add Attachment
Jennie Yang	Sep 09, 2021 01:35 PM	Laptop battery is not lasting much more than a couple of hours, needs to be checked and needs a loaner.	Add Attachment