Service Request Ticket - # 77699

Service Request Information

CONTACT Name Dandeneau, Raymond   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2021 11:09 AM
Department Natural Science/ Chemistry Phone 89483
Location Email dandener@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121254[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18HQHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,

Wired NIC B8:CA:3A:8E:44:49


TECHS Submitted by Jennie Yang Contact ryang16@wou.edu 88925
Primary Technician Contact lsalazar19@wou.edu 88925

Tracking

Entered by Date Memo
Lourdes Salazar
Email

Public

Entered by Date Memo
Lourdes Salazar Feb 08, 2022 04:42 PM
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Feb 08, 2022 04:42 PM
closing this Ticket, machine 20121254[Edit Inv] in PDR
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Elliot Purl Dec 06, 2021 09:52 AM
Just came in, is only going to be working at WOU 
for one more term, he was frustrated he didn't get 
a new computer sooner, but since he won't be here 
much longer he says he doesn't need a new 
computer, please make sure there is no current 
request placed for a new computer and he will 
bring the loaner back at the end of next term
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Sam Sevugan Nov 29, 2021 01:03 PM
Ray is not on the list.  I have no idea where or 
why, but he is not on the list.

-Joanie 
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Lourdes Salazar Nov 24, 2021 10:07 AM
not wanting loaner. 
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Lourdes Salazar Nov 22, 2021 10:53 AM
set up w loaner on wednesday. 
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Lourdes Salazar Nov 22, 2021 10:53 AM
Hi Lourdes,

After getting your first message I did place the 
order on the Portal, when it asked for my computer 
serial number, I gave them the loaner number 
(20141222), since my 2012 computer is long gone. 
The loaner is doing fine, however very slow and 
has no camera or microphone so I have to go home 
for Zoom meetings.
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Elliot Purl Oct 13, 2021 01:57 PM
****This is an email****
Nope, I don't save things to my computer hard drive. 
Thanks, Ray
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Lourdes Salazar Oct 13, 2021 10:20 AM
sent emal seeing if we can check out. 
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Lourdes Salazar Sep 23, 2021 11:05 AM
gave loaner 20141222[Edit Inv] to him until his new computer 
is ready.
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Jennie Yang Sep 23, 2021 10:41 AM
Priority changed from (1) Highest Priority to (3) Priority.
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Jennie Yang Sep 23, 2021 10:41 AM
Loaner computer delivered by Lourdes, taking back old computer from his office.
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Jennie Yang Sep 23, 2021 09:45 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Jennie Yang Sep 23, 2021 09:45 AM
Same issue with #77687
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Lourdes Salazar Sep 16, 2021 07:51 AM
Task reassigned to Lourdes Salazar.
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Lourdes Salazar Sep 16, 2021 07:51 AM
set up with loaner
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Jennie Yang Sep 13, 2021 11:09 AM
 Error codes received:

" alert! Hard drive not found."
requesting password for "task sequence wizard".

It is something that is super old, I told him we might just swap it with a newer computer,Judging from what he showed me in person, It would be way easier if e just get him a new monitor.
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