Status changed from (1) Pending to (5) Completed

20171069 nvme'd

**Email from Nathan Sauer**

Let's replace the harddrives in these computers with NVMes. They are new enough that they should not need to be replaced yet, and will support NVMe drives. We can pull them out of our student lab supply stock.

Dropped off at ODS

20171069 seems to be running fine, I feel like it's 
maybe not that necessary to reimage it.

(I'm also replacing the hard drive with one with a 
higher RPM)

OK I think the best option may be to clone the 
drives onto faster ones and then replace them

****This is an outgoing email****
Hi Alexis,

I need some additional information regarding service request #77701

Description: Computer inconveniently slow

Are the following three computers still running slowly?
20171071
20171069
20171068

Are these student or faculty work stations? When are they free for one of our techs to work on them?

Are any other computers in your office having issues?

Thank you,

Lauryn Aronson
UCS Student Tech.

Rose from ODS front desk was under the impression these were going to get fixed over break, she was wondering if they did or not

20171070 is at the reimaging desk. Hard drive is at 100% disk usage. 
Replacing it with an NVME.

hey, oneil, i'm assigning this to you because you looked at it with me and know what's going on more than other people. no obligation to work on it; feel free to assign it back to the ucs tech queue or back to me; i just won't be able to work on it until the 13th

20171068 (i think) oneil looked at. 100%ish disk usage. user settings wouldn't open to delete profiles.

20171071 i looked at. was trying to open user settings to no avail. 

****email****

Hi Lauren,

Thanks so much for your email. Yes, this issue still needs UCS attention- and, I would say that "inconveniently slow" is an understatement. This computer (along with several other ODS student worker stations) is unusably slow. Unfortunately, since this is our front desk/reception computer, I am not able to bring it to UCS. 

I have included a list of users below:
Alexis Larson	V00371965
Rian Gayle	V00329153
Malissa Larson	V00002055
Stacey Rainey	V00008896
Sarah Ratto	V00330414
Michael Rose	V00186924
Stacey Stevens	V00195210
Merryn Givens	V00236337
Alyssa Hoover	V00294035
Reagan Shelley	V00357183
Rose Chism	V00354090
Lindsey Makin	V00357710
Kaylee Whitney	V00373348
Lindsay Brady	V00374295
Zoe McConaghie	V00379368
Scott Manley	V00374772
Rylie Marvin	V00373162

****This is an outgoing email****
Hi Alexis,

I need some additional information regarding service request #77701

Description: Computer inconveniently slow

Do you still need help with this?

If so, are you able to bring this computer (20171069) in to UCS so we can take a look at it?
Additionally, if you would like us to take a look at this computer, which users would you like us to delete, and which do you need us to keep?

Thank you,

Lauryn Aronson
UCS Student Tech.

Task reassigned to Lourdes Salazar.