Service Request Ticket - # 77706

Service Request Ticket - # 77706

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Service Request Information

CONTACT	Name	Murfin, Jessica	Date	Sep 14, 2021 08:57 AM
	Department		Phone
	Location		Email	murfinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200879 (opens in a new window)	Bldg/Room	TODD 304
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4LVQ05N	Location	NTT Track Faculty
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:1A:6B:1F
	Bluetooth NIC	3C:06:30:1B:2B:D4

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Sep 30, 2021 08:13 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Lauryn Aronson	Sep 24, 2021 01:24 PM	okay!! so. a couple things. she has two separate laptop orders. one a gfa replacement to go in todd. one a new one to use for her new position in admin. the todd one is set up and just needs to be logged into and given admin rights. jessica will be stopping by monday afternoon to get admin rights for that. i will check with joanie to see where we're at with the other purchase request. she received a confirmation email on the first or second day of sept. 12571	Add Attachment
Lauryn Aronson	Sep 24, 2021 09:23 AM	just left a (really terrible) vm letting her know i won't be there next monday but that she should log in and i can give her admin rights later even if she's not there if she's cool with that	Add Attachment
Lauryn Aronson	Sep 21, 2021 09:31 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Lauryn Aronson	Sep 16, 2021 03:59 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Sam Sevugan	Sep 15, 2021 08:23 AM	Would like to schedule a tech to head over next Monday afternoon anytime after 2pm. She also wants confirmation that Monday will be happening. Give her a call at 503-838-8374.	Add Attachment
Elliot Purl	Sep 14, 2021 11:12 AM	Task reassigned to UCS Tech.	Add Attachment
Elliot Purl	Sep 14, 2021 11:12 AM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Lauryn Aronson	Sep 14, 2021 09:50 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Sep 14, 2021 09:50 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Elliot Purl	Sep 14, 2021 08:57 AM	Jessica Murfin needs admin rights to her new computer in Todd 304	Add Attachment