Service Request Ticket - # 77708

Service Request Information

CONTACT Name Lilley, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2021 09:33 AM
Department Facilities Services Phone 88239
Location Email lilleym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160110[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9XRPPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9XRPPD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 18:66:DA:1C:A2:42

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact lsalazar19@wou.edu 88925

Tracking

Entered by Date Memo
Lourdes Salazar
Email

Public
Entered by Date Memo
Lourdes Salazar Sep 14, 2021 11:30 AM 
Status changed from (2) Scheduled to (5) Completed
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Elliot Purl Sep 14, 2021 10:22 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Elliot Purl Sep 14, 2021 09:36 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Elliot Purl Sep 14, 2021 09:36 AM 
Emailed contact to ask if 11am today (9/14) works
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Elliot Purl Sep 14, 2021 09:33 AM 
****This is an email****
My computer needs a driver update for optics on 
ThreeSisters. Computer number is 20160110[Edit Inv]
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