Service Request Ticket

Service Request Information

CONTACT	Name	Singson, Beeb	Date	Sep 14, 2021 11:21 AM
	Department	Natural Science Division	Phone	89274
	Location		Email	singsonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130454 (opens in a new window)	Bldg/Room	SSC 160
	Service Tag	CCBMCZ1	Description	Dell Precision T7610 1866MHz DDR3 ECC RDIMM
	Serial No.	CCBMCZ1	Location	Steve Taylor, ArcGIS #3
	CPU	Dual Intel Xeon E5-2603 v2(4 Core, 1.8GHz, 10 MB)
	OS	Windows 7 Pro, 64 bit	Software	S Office Pro Plus 2013 installed as 2010 from P00892769, Adobe Design and Web Prem. CS6 WIN from P0092769, ARCGIS, IDRISI Selva single stand Alone UPG from Taiga from VISA2013004060
	Wired NIC	F8:B1:56:9D:EE:80
	Wired NIC	F8:B1:56:9D:EF:61

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	Sep 23, 2021 08:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Elliot Purl	Sep 22, 2021 10:55 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Elliot Purl	Sep 22, 2021 10:55 AM	**This is an email** I just wanted to check on the status of work order #77711. It was closed a few days ago but the issue has not been resolved. The instructor has informed me that they still need "Microsoft Office Professional Plus 2019, full install on local hard drive with all extensions and tools".	Add Attachment
Sam Sevugan	Sep 15, 2021 02:09 PM	beeb called to make sure that microsoft office gets installed	Add Attachment
Lourdes Salazar	Sep 14, 2021 11:29 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Lourdes Salazar	Sep 14, 2021 11:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Elliot Purl	Sep 14, 2021 11:21 AM	Computer doesn't have Microsoft office installed, so needs that as well as admin rights.	Add Attachment