Service Request Ticket - # 77716

Service Request Ticket - # 77716

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Service Request Information

CONTACT	Name	Myers, Jeffrey	Date	Sep 14, 2021 01:56 PM
	Department	Natural Science Division	Phone	88365
	Location		Email	myersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180757 (opens in a new window)	Bldg/Room	SAC 129
	Service Tag	27R03W2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	27R03W2	Location	Student Workstation
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe Creative Cloud named user license for Jeff Myers install ADOBE CC desktop;
	Wired NIC	6C:2B:59:D6:9C:CD

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Oct 05, 2021 12:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Oct 05, 2021 12:20 PM	**This is an outgoing email** Hi Jeffrey, Description: Flatbed scanner and slide scanner install Just wanted to let you know that I was able to print from the Xerox printer and do a scan from the scanner using the Epson Scan Utility. You should be able to use both devices now. I installed the software for the film scanner but it might not have installed completely. If this is something you need to have, let me know. Have a great day, Moshe Martinez UCS Tech	Add Attachment Public
Moshe Martinez	Oct 05, 2021 12:18 PM	Printer and scanner worked when doing a test print from my account. Works when using the Epson scan utility. Asked about the film scanner, and I tried to install the correct software and drivers, but didn't have time to test.	Add Attachment
Lourdes Salazar	Oct 05, 2021 10:38 AM	Task reassigned to Moshe Martinez.	Add Attachment
Lourdes Salazar	Oct 05, 2021 10:38 AM	He will be done with all of his meetings at 11 o’clock today and leave the office unlocked	Add Attachment
Lourdes Salazar	Oct 05, 2021 08:20 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Lourdes Salazar	Oct 05, 2021 08:20 AM	his computer had crashed when i went to do this, I told him I wanted him to say things from his desktop before moving on with this. I sent email this monring asking for upadte	Add Attachment
Sam Sevugan	Sep 14, 2021 01:56 PM	Good afternoon - When my desktop computer was replaced a while ago the driver for my flatbed scanner and slide scanner were not installed. I need those tools for the coming quarter. Could you please reinstall them so everything works? I'll be off campus, but Cinda or Beeb can let you in the office if necessary. UCS# 20180757 Many thanks! Jeff	Add Attachment