Service Request Ticket - # 77718

Service Request Ticket - # 77718

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Service Request Information

CONTACT	Name	Ma, Qin	Date	Sep 14, 2021 04:40 PM
	Department	International Student Academic Support	Phone	88024
	Location		Email	maq@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200873 (opens in a new window)	Bldg/Room	TODD 322
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4LSQ05N	Location	Jessica Dugan
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:14:E8:0A
	Bluetooth NIC	3C:06:30:16:1D:62

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
John Rushing	Sep 28, 2021 05:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Sep 28, 2021 05:20 PM	I helped her with local printer, will not power on. Helped with Adobe printing and other copiers, needed job code entered.	Add Attachment
Jennie Yang	Sep 28, 2021 10:01 AM	Chin called in, she'll be available from now till noon, and then from 2ish-3;30pm.	Add Attachment
John Rushing	Sep 28, 2021 09:18 AM	Task reassigned to Moshe Martinez.	Add Attachment
Lourdes Salazar	Sep 28, 2021 08:37 AM	Task reassigned to John Rushing.	Add Attachment
Sam Sevugan	Sep 27, 2021 04:07 PM	She called in and provided some more information: She is is still not able to print any pdfs from Acrobat Pro DC and yes she was and is logged into her WOU account. She is still unable to connect and print. Would like for a tech to stop by tmr 9/28/2021 around 11-12pm or anytime after 3pm	Add Attachment
Lauryn Aronson	Sep 24, 2021 10:22 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Lauryn Aronson	Sep 24, 2021 10:20 AM	**This is an outgoing email** Hi Qin, I need some additional information regarding service request #77718 Description: Cannot connect to printer and apps unexpectedly quit when trying to print Were you logged in to Acrobat Pro DC (with your WOU account) when you were trying to print the PDFs from it? Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Sep 24, 2021 09:34 AM	not available today could do 10-12 mon, can do afternoon as well could do 9-10 tues	Add Attachment
Lourdes Salazar	Sep 24, 2021 06:37 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lourdes Salazar	Sep 21, 2021 08:16 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Lourdes Salazar	Sep 21, 2021 08:16 AM	Will not be in for a couple days. CALL FRIDAY>	Add Attachment
Sam Sevugan	Sep 20, 2021 02:17 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sam Sevugan	Sep 14, 2021 04:40 PM	**This is an email** Hello Sam, I've figured out zoom video output and audio options. However, I still need some help with connecting my computer (20200873) to my printer (HP_LaserJet_ 2300_series). I am not able to print with my printer connected to CalDigit. Also, Acrobat Pro DC quit unexpectedly every time when I click to print a PDF doc. In addition, I need some training on navigating audio input and output when I close my laptop lid. Thanks! It will be great if someone can come and help out next Tuesday, Sep 21st. Qin Qin Ma, M.S.	Add Attachment