Service Request Ticket - # 77720

Service Request Information

CONTACT Name McBeth, Barry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 15, 2021 11:54 AM
Department Facilities Services Phone 88767
Location Email mcbethw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20150715[Edit Inv] (opens in a new window) Bldg/Room PP 116
Service Tag 9JNVV72 Description Dell Wyse 5030 PCoiP Zero Client 32MB (256Mb)FLASH
Serial No. 9JNVV72 Location Barry McBeth, Trades/Maintenance Worker

CPU Unknown


OS Unknown Software Microsoft VDA subscription from P0101072, VMWare View Premier with Maint from P0101072

Wired NIC 00:80:64:EF:04:02

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact lsalazar19@wou.edu 88925

Tracking

Entered by Date Memo
Lourdes Salazar
Email

Public
Entered by Date Memo
Lourdes Salazar Sep 21, 2021 09:59 AM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Sep 21, 2021 09:24 AM 
Task reassigned to Lourdes Salazar.
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Elliot Purl Sep 17, 2021 01:00 PM 
Task reassigned to UCS Tech.
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Lourdes Salazar Sep 15, 2021 12:40 PM 
Task reassigned to Elliot Purl.
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Elliot Purl Sep 15, 2021 11:55 AM 
This one is weird? It's not a real computer, and 
it keeps directing him to download a driver off 
the internet
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Elliot Purl Sep 15, 2021 11:54 AM 
****This is an email****


My kiosk computer ( 20150715[Edit Inv] ) has had an 
ongoing issue with printing. Every time I need 
to print a document, I have to add the printer 
before I'm able to print the document. This 
time however, it has asked me to download the 
driver for the Ricoh MP6055 copier and I 
believe that this is impossible for me to do as 
I am not an administrator on the system. Please 
advise.
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