Service Request Ticket

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Service Request Information

CONTACT	Name	Rodarte, Emerita	Date	Sep 16, 2021 03:56 PM
	Department	The Research Institute	Phone	88238
	Location		Email	rodartee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200418 (opens in a new window)	Bldg/Room	CDC
	Service Tag	FGQKQ73	Description	Latitude 5400 4 Core,8MB Cache,1.9GHz
	Serial No.	FGQKQ73	Location	Emerita Rodarte
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:0C:C3:DE
	Wireless NIC	08:5B:D6:70:09:4F

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Jacob Limas	Nov 14, 2022 08:56 AM	I gave her the charger back	Add Attachment
Jacob Limas	Nov 07, 2022 09:32 AM	Her charger was left here, so I contacted her so she can get it back.	Add Attachment
Lauryn Aronson	Jun 22, 2022 12:34 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Jun 22, 2022 12:34 PM	closing the ticket.	Add Attachment
Lourdes Salazar	Jun 22, 2022 12:20 PM	The user picked up her computer.	Add Attachment
Lourdes Salazar	Jun 22, 2022 12:19 PM	This has been returned and I put the old loaner 20161097 on your desk with a sticky note!	Add Attachment
Elliot Purl	May 24, 2022 08:26 AM	**This is an outgoing email** Hi Emerita, I am just following up with you regarding a service request that we have for you. (#77728) Description: Laptop makes noises and can't connect to internet We have been trying to get in contact with you, your computer is here and ready to be picked up. Thanks, Elliot Purl	Add Attachment Public
Elliot Purl	Apr 15, 2022 10:40 AM	Can't find a contact number? The ext above doesn't work, and she doesn't appear in the contact list. I called one of the TRI numbers and left a message, hopefully they will be able to help us get in contact with her.	Add Attachment
Lauryn Aronson	Apr 15, 2022 09:57 AM	laptop is still in out box	Add Attachment
Sam Sevugan	Mar 08, 2022 11:22 AM	Gave them a call but no answer, left a vm letting them know it is ready for pick up.	Add Attachment
Lauryn Aronson	Feb 22, 2022 08:19 AM	**This is an outgoing email** Hi Emerita, We were just following up with you regarding a service request that we have for you. (#77728) Description: Laptop makes noises and can't connect to internet We have replaced the fan in your computer (at no expense to yourself) and ensured it is able to connect to the Internet. Your laptop is ready to be picked up at your convenience. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Feb 07, 2022 08:37 AM	**This is an outgoing email** Hi Emerita, We were just following up with you regarding a service request that we have for you. (#77728) Description: Laptop makes noises and can't connect to internet We have replaced the fan in your computer (at no expense to yourself) and ensured it is able to connect to the Internet. Your laptop is ready to be picked up at your convenience. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Jan 06, 2022 08:39 AM	**This is an outgoing email** Hi Emerita, We were just following up with you regarding a service request that we have for you. (#77728) Description: Laptop makes noises and can't connect to internet We have replaced the fan in your computer (at no expense to yourself) and ensured it is able to connect to the Internet. Your laptop is ready to be picked up at your convenience. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Dec 14, 2021 09:05 AM	**This is an outgoing email** Hi Emerita, We were just following up with you regarding a service request that we have for you. (#77728) Description: Laptop makes noises and can't connect to internet We have replaced the fan in your computer (at no expense to yourself) and ensured it is able to connect to the Internet. Your laptop is ready to be picked up at your convenience. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Dec 14, 2021 09:05 AM	laptop still in outbox. going to check in again.	Add Attachment
Lauryn Aronson	Nov 11, 2021 10:23 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Nov 11, 2021 10:23 AM	placing laptop in outbox.	Add Attachment
Lauryn Aronson	Nov 11, 2021 10:23 AM	**This is an outgoing email** Hi Emerita, We were just following up with you regarding a service request that we have for you. (#77728) Description: Laptop makes noises and can't connect to internet We have replaced the fan in your computer (at no expense to yourself) and ensured it is able to connect to the Internet. Your laptop is ready to be picked up at your convenience. Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Lauryn Aronson	Nov 11, 2021 10:13 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Nov 11, 2021 10:13 AM	replaced fan. seems to be working. connects to internet via both wifi and ethernet. this issue may have been caused by ise. can walk her through steps to fix it.	Add Attachment
Lauryn Aronson	Nov 08, 2021 08:29 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
John Rushing	Nov 08, 2021 07:36 AM	Dell dispatch shipped on 11/5/2021 6:54 PM	Add Attachment
John Rushing	Nov 05, 2021 02:34 PM	Dell: Create Dispatch: Success You have successfully submitted request SR1074781366.	Add Attachment
Lourdes Salazar	Nov 02, 2021 10:31 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lourdes Salazar	Nov 02, 2021 10:31 AM	can you circle back on this? User called. Or if u are unable can you provide me with more information and i can take over!! I could not find this.	Add Attachment
Lauryn Aronson	Oct 21, 2021 10:02 AM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Oct 21, 2021 10:02 AM	haven't look at her computer recently. i think it might need a new fan. and now john is out so not sure what to do? putting this in the ucs tech queue so if someone has time they can look at it.	Add Attachment
Elliot Purl	Oct 20, 2021 01:48 PM	**This is an email** I wants to see if my computer is ready, is more then three weeks the I give to you gus, to fixs	Add Attachment
Lauryn Aronson	Sep 17, 2021 01:39 PM	pretty sure internet is fine, probably just user error. can examine more later. ethernet connection is fine. weird noise; hardware part failure. need to open it to determine which part is having issues.	Add Attachment
Lauryn Aronson	Sep 16, 2021 03:58 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Jennie Yang	Sep 16, 2021 03:56 PM	Laptop makes noises and unable to connect to internet. Takes a long time to log in as well. A Dell loaner was provided for her.	Add Attachment