Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Sep 17, 2021 08:39 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180022 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DF65RQZ	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	DF65RQZ	Location	PDR
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:B9:7A:0D:22:CA
	Wireless NIC	3C:6A:A7:7B:E9:F4
	Bluetooth NIC	3C:6A:A7:7B:E9:F8

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Oct 01, 2021 10:12 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Oct 01, 2021 10:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Oct 01, 2021 10:12 AM	reimaged the computer. hopefully fixed the problem.	Add Attachment
Lauryn Aronson	Oct 01, 2021 10:11 AM	reimaged the computer. hopefully fixed the problem.	Add Attachment
Lauryn Aronson	Sep 17, 2021 01:38 PM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Sep 17, 2021 01:38 PM	loaner is under m&ms lol	Add Attachment
Lauryn Aronson	Sep 17, 2021 08:39 AM	ucs loaner having freezing issues was added to ucs group for monica, was freezing, is now removed (she has a different computer for the time being)	Add Attachment