Service Request Ticket

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Service Request Information

CONTACT	Name	Ratto, Sarah	Date	Sep 17, 2021 09:39 AM
	Department	Disability Access Services	Phone
	Location		Email	rattos@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200369 (opens in a new window)	Bldg/Room	APSC
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	C02DQ181Q05N	Location	Sarah Ratto
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	C4:91:0C:B6:E5:30
	Bluetooth NIC	C4:91:0C:B6:C0:FA

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ahodge17@wou.edu	88925

Tracking

Entered by	Date	Memo
Alice Hodge			Email Public
Entered by	Date	Memo
Alice Hodge	Dec 09, 2021 04:29 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Alice Hodge	Dec 09, 2021 04:29 PM	stopped by today and delivered / set up the equipment! small note: ethernet line wasn't working, but the clip on the cable was broken so i think it's more likely that it's a bad cable than the port being turned off	Add Attachment
Sam Sevugan	Dec 07, 2021 04:32 PM	Status changed from (5) Completed to (7) Waiting for Contact	Add Attachment
Sam Sevugan	Dec 07, 2021 04:32 PM	Called back and dropped Availability for this week: Thursday 12/9/21 from 1-5pm Friday 12/10/21 anytime	Add Attachment
Sam Sevugan	Dec 07, 2021 04:32 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Sam Sevugan	Dec 07, 2021 04:32 PM	Called back and dropped Availability for this week: Thursday 12/9/21 from 1-5pm Friday 12/10/21 anytime	Add Attachment
Alice Hodge	Nov 18, 2021 03:55 PM	Been in contact recently, but haven't heard from Sarah since 11/11. It's been difficult to coordinate a time, so I asked that she contact ucs directly the next time she's on campus & available for install, or if possible to arrange for an installation while she's out of office.	Add Attachment
Alice Hodge	Oct 28, 2021 02:35 PM	**This is an outgoing email** Hi Sarah, We were just following up with you regarding a service request that we have for you. (#77733) Description: GFA replacing 20140660 We were wondering if we could still be of assistance with this. We'll be happy to help with arranging a setup time for your new equipment. UCS is open from 8-12 & 1-5 Monday through Friday, although we are unable to deliver setups Tuesday afternoon. Thanks, Alice Hodge	Add Attachment Public
Lauryn Aronson	Oct 11, 2021 01:59 PM	**email (from sept. 27th)** Hello! I wanted to clarify a point about admin privileges that I might have not made clear in my last email! As for the admin rights, please give that to Stacey Rainey (Office of Disability Services); I will simply be the user of the computer for the foreseeable future. Also, if you wouldn't mind adding zoom to the laptop, that would be great! I wasn't sure if I needed admin approval for that, so thought it best to go ahead and add it now. Thank you so much for your help!	Add Attachment
Alice Hodge	Oct 11, 2021 10:57 AM	Task reassigned to Alice Hodge.	Add Attachment
Alice Hodge	Oct 11, 2021 08:10 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Alice Hodge	Oct 08, 2021 10:04 AM	Available today (10/8) from 12-4, also reached out for availability next week in case no one can do it today. :)	Add Attachment
Alice Hodge	Oct 07, 2021 03:46 PM	**This is an outgoing email** Hi Sarah, We were just following up with you regarding a service request that we have for you. (#77733) Description: GFA replacing 20140660 I wanted to reach out regarding your availability in the near future so that we can pick up your old device and deliver/install your new setup! Apologies for the delay, and your patience is much appreciated. Thanks, Alice Hodge	Add Attachment Public
Lauryn Aronson	Oct 01, 2021 04:40 PM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Sep 27, 2021 07:44 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Sep 27, 2021 07:44 AM	**email** Hello! Thank you for reaching out! I do not believe that any additional software needs to be installed, however if that changes, I will make sure to let you know! Also, I am the only one who will need admin rights :) Thanks so much! Sincerely, Sarah Ratto	Add Attachment
Lauryn Aronson	Sep 24, 2021 04:35 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Sep 24, 2021 04:35 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Sep 24, 2021 04:35 PM	**This is an outgoing email** Hi Sarah, I need some additional information regarding service request #77733 Description: GFA replacing 20140660 Your computer has been imaged and is ready to be delivered and set up. Do you need any specialty software installed? The computer already has Microsoft Office, Adobe, and other standard software. Will anyone else need admin rights besides you? Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment Public
Joanie Kinnaman	Sep 20, 2021 03:43 PM	inv#2021-0131	Add Attachment
Alix Karkanen	Sep 17, 2021 09:39 AM	laptop 20200369 doc 20200895 mon 20200770	Add Attachment