Service Request Ticket - # 77739

Service Request Ticket - # 77739

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Camacho, Bertha	Date	Sep 17, 2021 12:15 PM
	Department	The Research Institute	Phone	89335
	Location		Email	camachob@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190347 (opens in a new window)	Bldg/Room	TODD 229
	Service Tag	DMFG0Z2	Description	Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
	Serial No.	DMFG0Z2	Location	ERS workstations, Bertha Camacho
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	DC:71:96:2D:C6:AC
	AUX NIC	98:E7:43:AF:F6:89

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 13, 2022 02:25 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Jul 13, 2022 02:25 PM	**email** Hello, Lauryn, Thank you for your email. Please be aware, I no longer have Latitude. Thanks, Bertha	Add Attachment
Lauryn Aronson	Jul 13, 2022 08:23 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 13, 2022 08:23 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jul 13, 2022 08:23 AM	**This is an outgoing email** Hi Bertha, We were just following up with you regarding a service request that we have for you. (#77739) Description: Latitude not working, please follow up We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Elliot Purl	Feb 10, 2022 09:44 AM	**This is an outgoing email** Hi Bertha, We were just following up with you regarding a service request that we have for you. (#77739) Description: Latitude not working, please follow up We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Best, Elliot	Add Attachment Public
Lauryn Aronson	Sep 21, 2021 09:14 AM	john said "Maybe try testing on a different laptop or under a different user on the same laptop"	Add Attachment
Lauryn Aronson	Sep 17, 2021 02:21 PM	dell latitude laptop, has stylus. hard for her to use stylus when she needs to. it'll disconnect, and sometimes when she waits a couple minutes after using it,it'll have a hard time recognizing that she wants to use it again. she did try switching out the battery, didn't help. button on the side of the stylus she presses to connect	Add Attachment
Jennie Yang	Sep 17, 2021 12:15 PM	Cell 5033857997 This device recognizes her laptop for a period and then disconnects, after disconnected it's hard to reconnect.	Add Attachment