Service Request Ticket

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Service Request Information

CONTACT	Name	Peralta Cortez, Rosario	Date	Sep 20, 2021 02:01 PM
	Department	Writing Center	Phone	88640
	Location		Email	cortezm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150415 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L7DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:42:65:4A
	Wireless NIC	A4:D1:8C:60:23:F8
	Bluetooth NIC	A4:D1:8C:60:23:F9

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	ahodge17@wou.edu	88925

Tracking

Entered by	Date	Memo
Alice Hodge			Email Public
Entered by	Date	Memo
Alice Hodge	Jan 19, 2022 04:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alice Hodge	Jan 19, 2022 04:52 PM	reimaged and updated everything; running well now with no problems so i'll close the ticket! possible conversion for 20150415 into a loaner laptop based on needs :)	Add Attachment
Alice Hodge	Nov 29, 2021 01:39 PM	Priority changed from (2) High Priority to (4) Moderate Priority.	Add Attachment
Alice Hodge	Nov 29, 2021 01:39 PM	new computer is in and ready to be delivered (SR 78224), so the user will just go from loaner -> new setup; no rush to fix this	Add Attachment
Elliot Purl	Nov 10, 2021 04:50 PM	Likely needs to be wiped	Add Attachment
Elliot Purl	Nov 10, 2021 04:44 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Elliot Purl	Nov 10, 2021 04:44 PM	dropped off, given loaner (#20150643)	Add Attachment
Alice Hodge	Nov 09, 2021 05:05 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Alice Hodge	Nov 09, 2021 05:05 PM	Rosario should be stopping by tomorrow (11/10) to pick up loaner laptop 20150643 from the front desk to use while waiting on the new computer :)	Add Attachment
Alice Hodge	Oct 28, 2021 02:38 PM	**This is an outgoing email** Hi Rosario, We were just following up with you regarding a service request that we have for you. (#77752) Description: Slow Computer and Zoom crashes We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. If you require a loaner computer, we'd be happy to arrange one for either pickup or delivery. For your reference and convenience, UCS is open from 8-12 & 1-5 Monday through Friday. :) Thanks, Alice Hodge	Add Attachment Public
Alice Hodge	Oct 13, 2021 09:39 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Alice Hodge	Oct 11, 2021 10:41 AM	Task reassigned to Alice Hodge.	Add Attachment
Alice Hodge	Oct 11, 2021 10:41 AM	User requested a new computer, but trying to arrange if they need a loaner in the meantime and a time for picking up the old setup.	Add Attachment
Alice Hodge	Oct 07, 2021 02:46 PM	**This is an outgoing email** Hi Rosario, We were just following up with you regarding a service request that we have for you. (#77752) Description: Slow Computer and Zoom crashes I wanted to inquire about your availability next week so that we could schedule a visit? We would like to pick up the computer with issues (#20150415) and provide a loaner while we diagnose the problem. Thank you for your patience, Alice Hodge	Add Attachment Public
Sam Sevugan	Oct 04, 2021 03:40 PM	Available Wed 10/6	Add Attachment
Sam Sevugan	Sep 20, 2021 02:01 PM	User reports that her device is a really slow computer, does not work well with zoom When zoom is running and makes other apps and programs crash. Everything is updated, zoom and device. But they continue to experience issues. Available 9/23, wants tech to call them and schedule a date and time.	Add Attachment