Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Sep 20, 2021 02:10 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20200993 (opens in a new window)	Bldg/Room	RWEC 210
	Service Tag		Description	Apple 27-inch iMac with Retina 5K display #Z0ZX
	Serial No.	H4TFW026PN7C	Location	Kayla Dow - QLoop
	CPU	PROCESSOR 3.8GHz 8-core Intel Core i7
	OS	Unknown	Software
	Wired NIC	3C:7D:0A:1D:07:C7
	Wireless NIC	88:66:5A:39:17:B0
	Bluetooth NIC	88:66:5A:1C:D3:44

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	Nov 24, 2021 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Sep 21, 2021 09:56 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Lourdes Salazar	Sep 21, 2021 09:56 AM	Going in at 8 tomorrow	Add Attachment
John Rushing	Sep 21, 2021 08:18 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sam Sevugan	Sep 20, 2021 02:20 PM	**This is an email** The WOU# is 20200993 and this has been happening for about 2 weeks.	Add Attachment
Sam Sevugan	Sep 20, 2021 02:13 PM	Contact Info: Kayla Dow, kdow17@mail.wou.edu	Add Attachment Public
Sam Sevugan	Sep 20, 2021 02:10 PM	Hello! Our new imac at Qloop (rwec 210) is randomly restarting and giving us an error, attached below is a screenshot of the error. Is there something we can do to fix it? Thank you for your help! - Kayla Dow	Add Attachment