Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Sep 20, 2021 02:20 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171077 (opens in a new window)	Bldg/Room	SSC
	Service Tag	CSHDRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSHDRP2	Location	Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AA:92

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	Oct 19, 2021 10:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Oct 19, 2021 10:50 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Lourdes Salazar	Oct 19, 2021 10:50 AM	this is good to go now. DONE. Installed driver.	Add Attachment
Sam Sevugan	Sep 20, 2021 02:20 PM	Contact Info: Alissa Rainville, SSA	Add Attachment Public
Sam Sevugan	Sep 20, 2021 02:20 PM	Cannot connect to printer in SSA, and pop-up is showing driver is unavailable.	Add Attachment