Service Request Ticket - # 77756

Service Request Information

CONTACT Name Skinkis, Paul   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2021 08:49 AM
Department Facilities Services Phone 88974
Location Email skinkisp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150336[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HRYQ382 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. HRYQ382 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 64:00:6A:96:D4:D3


TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public

Entered by Date Memo
Lauryn Aronson Feb 03, 2022 10:44 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Lauryn Aronson Feb 03, 2022 10:44 AM
delivered.
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Lauryn Aronson Feb 03, 2022 08:08 AM
****email****

Lauryn,

Any time would be fine,
Thanks,
Paul
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Lauryn Aronson Feb 02, 2022 08:38 AM
****This is an outgoing email****
Hi Paul,

We were just following up with you regarding a service request that we have for you.  (#77756)

Description: Computer stopped running

Your computer is ready to be delivered or picked up. If you are comfortable with it, we can also deliver and set up your computer without you present. What is your preference?

Thanks,
Lauryn Aronson
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Lauryn Aronson Jan 31, 2022 08:57 AM
****This is an outgoing email****
Hi Paul,

We were just following up with you regarding a service request that we have for you.  (#77756)

Description: Computer stopped running

Your computer is ready to deliver or be picked up. What is your availability this week?

Thanks,
Lauryn Aronson
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Alice Hodge Jan 31, 2022 08:45 AM
Task reassigned to Lauryn Aronson.
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Alice Hodge Jan 24, 2022 02:32 PM
okay checked and 20160948[Edit Inv] / 20161007[Edit Inv] was delivered to geoff!

only thing left is to return 20150336[Edit Inv] to paul
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Alice Hodge Jan 24, 2022 02:27 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Alice Hodge Jan 24, 2022 02:27 PM
fully updated; reached out on if it needs any software / other admins!
+ also contacted user to ask about availability for delivery

addl: don't know if 20160948[Edit Inv] needs to be delivered as well; inventory seems to indicate it was moved as requested though
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Alice Hodge Jan 24, 2022 02:08 PM
Task reassigned to Alice Hodge.
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Lauryn Aronson Jan 19, 2022 10:50 AM
computer is reimaged and almost done with updates. it has admin rights. 
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Lauryn Aronson Jan 18, 2022 11:14 AM
computer was doing the C: Automatic Repair thing. trying a reimage.
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Lauryn Aronson Jan 18, 2022 11:13 AM
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jan 18, 2022 11:13 AM
tower is on my desk.
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Lourdes Salazar Dec 09, 2021 12:20 PM
user needs admin rights. Lets circle back on this. 
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Lourdes Salazar Nov 29, 2021 09:28 AM
This is in the in-box. 
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Lauryn Aronson Sep 23, 2021 03:06 PM
Task reassigned to UCS Tech.
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Lourdes Salazar Sep 23, 2021 08:43 AM
20141233[Edit Inv] loaner tower 
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Lauryn Aronson Sep 22, 2021 09:59 AM
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Sep 22, 2021 09:59 AM
also monitor 20161007[Edit Inv] for his co-worker
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John Rushing Sep 22, 2021 08:39 AM
Also take 20160948[Edit Inv] and setup for his co-worker
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Lauryn Aronson Sep 21, 2021 09:23 AM
left a vm asking for more information, said we were getting a loaner ready for him
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John Rushing Sep 21, 2021 08:49 AM
Priority changed from (3) Priority to (1) Highest Priority.
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John Rushing Sep 21, 2021 08:49 AM
May try swapping HD's.
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John Rushing Sep 21, 2021 08:49 AM
His computer stopped running, will need a loaner setup.  
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