Service Request Ticket - # 77758

Service Request Information

CONTACT Name Larsen, Paloma   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2021 09:52 AM
Department Registrar’s Office Phone
Location Email larsenp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190857[Edit Inv] (opens in a new window) Bldg/Room AD 106
Service Tag 2V9RYY2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 2V9RYY2 Location Anna Vargas, Associate Registrar

CPU Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; PL/SQL Developer license(v.13 FEB2020) VISA2019009667;

Wireless NIC 4C:1D:96:9A:7F:4A


Bluetooth NIC 4C:1D:96:9A:7F:4E


AUX NIC 98:E7:43:CE:F4:6F

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact lsalazar19@wou.edu 88925

Tracking

Entered by Date Memo
Lourdes Salazar
Email

Public
Entered by Date Memo
Lourdes Salazar Sep 22, 2021 09:13 AM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Sep 22, 2021 09:13 AM 
Task reassigned to Lourdes Salazar.
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Lourdes Salazar Sep 22, 2021 09:13 AM 
20190857[Edit Inv] is now going to be used for hendrid in 
admin 106
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Lourdes Salazar Sep 21, 2021 01:02 PM 
Should actually only need to have old users account taken off. 
No reimaged necessary.
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Lourdes Salazar Sep 21, 2021 10:07 AM 
computer is on tech desk. LABELLED WITH HER NAME. 
i will plug in to begin the reimage.
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Elliot Purl Sep 21, 2021 09:53 AM 
Priority changed from (3) Priority to (2) High Priority.
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Elliot Purl Sep 21, 2021 09:53 AM 
****This is an email****


I was just double checking if our Associate 
Registrar's laptop was cleaned and when we 
could get it back. We are expecting her 
replacement in the office next week. Thank you 
for your time!
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Elliot Purl Sep 21, 2021 09:52 AM 
****This is an email****
Hello UCS,

Our Associate Registrar, Anna Vargas V00376851 
returned a WOU laptop on the afternoon of 
September 10th. We assumed the laptop was being 
cleaned and would be given back to us for our 
new Associate Registrar. We do not have the WOU 
number to the laptop that Anna returned to you, 
but we do have the WOU number to the docking 
station still in her office--20191005[Edit Inv]. 
Hopefully, that number will help. If you could 
please clean Anna's former laptop and get it 
back to us, we would appreciate it! Thank you 
for your time and efforts!

If you have any questions or concerns, please 
let me know.

Have a great day!

Paloma
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