Service Request Ticket - # 77759

Service Request Information

CONTACT Name Romine, Jeannie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2021 10:11 AM
Department Phone 88239
Location Email rominej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200984[Edit Inv] (opens in a new window) Bldg/Room COT 106
Service Tag 2NQC2F3 Description Dell Latitude 5420
Serial No. 2NQC2F3 Location Jessica Steed

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:5B:DD:82


Wireless NIC 80:B6:55:90:97:F0

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Sep 30, 2021 12:18 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Lauryn Aronson Sep 30, 2021 12:18 PM 
dock delivered and set up.
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Lauryn Aronson Sep 24, 2021 02:38 PM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Joanie Kinnaman Sep 24, 2021 11:22 AM 
Inv#2021-0165
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Joanie Kinnaman Sep 24, 2021 10:57 AM 
Task reassigned to Lauryn Aronson.
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Joanie Kinnaman Sep 24, 2021 10:57 AM 
inv# 2021-0164
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Joanie Kinnaman Sep 24, 2021 10:54 AM 
dock 20200905[Edit Inv]  I put over on Alix's desk to the 
left
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Lauryn Aronson Sep 23, 2021 03:09 PM 
hi! alix, feel free to assign this ticket back to me when the docks come in. same goes for the couple other tickets i'm going to put in your queue :)
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Lourdes Salazar Sep 23, 2021 11:19 AM 
Task reassigned to Alix Karkanen.
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Jennie Yang Sep 22, 2021 04:03 PM 
No doc so new laptop and monitor are connected though a HDMI cord.
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Jennie Yang Sep 22, 2021 04:01 PM 
Task reassigned to Jennie Yang.
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Jennie Yang Sep 22, 2021 04:01 PM 
New laptop + monitor delivered and set up. New keyboard + mouse wasn't needed so brought back to UCS.

Two old monitors + cords, one old tower brought back to UCS, old laptop still in use for a short while then Jeanie will contact us in the near future regarding that old loaner laptop.
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Sam Sevugan Sep 22, 2021 01:29 PM 
Ready for delivery whenever a tech is available to 
drop it. Available from 8-5
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Lauryn Aronson Sep 22, 2021 12:26 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Sep 22, 2021 12:26 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Sep 22, 2021 12:26 PM 
imaged and updated. user needs to use mpulse, john said it's a link on the website.

https://mpulse.wou.edu/mpulse#

left a vm to ask about delivery or pick up.
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Alix Karkanen Sep 21, 2021 10:11 AM 
laptop 20200984[Edit Inv]
mon 20200797[Edit Inv]

no docs, do not close this ticket until this 
user has a doc
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