Service Request Ticket

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Service Request Information

CONTACT	Name	Smith, Grant	Date	Sep 21, 2021 10:19 AM
	Department	Natural Science Division	Phone	88242
	Location		Email	smithg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140725 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7PBWD42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7PBWD42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:B2:17

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Oct 11, 2021 09:58 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Nathan Camuso	Oct 11, 2021 09:58 AM	Delivered this computer, keeping old one for 2 weeks awaiting reimage, closing ticket	Add Attachment
Nathan Camuso	Oct 11, 2021 08:32 AM	His old computer isn't going back to him, instead he's getting a new setup.	Add Attachment
Nathan Camuso	Oct 08, 2021 09:50 AM	Scheduled to bring him his computer Monday at 9	Add Attachment
Nathan Camuso	Oct 08, 2021 09:50 AM	Task reassigned to Nathan Camuso.	Add Attachment
Nathan Camuso	Oct 06, 2021 09:05 PM	**This is an email** Thank you. I'll be here today (Wednesday) until 4 pm. Otherwise, probably the best time will be Monday morning from 9 until noon. -Grant Smith	Add Attachment
Nathan Camuso	Oct 06, 2021 11:45 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Camuso	Oct 06, 2021 11:21 AM	Task reassigned to Nathan Camuso.	Add Attachment
Nathan Camuso	Oct 06, 2021 11:20 AM	Took out loaner HD for replacement it's in the top drawer to the right of my station. Sent email to Grant Smith to confirm availability.	Add Attachment
Lauryn Aronson	Oct 01, 2021 08:14 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Michael Volkmann	Sep 30, 2021 10:34 AM	Had a dead power supply, which has been replaced. Hard drive can be swapped back from loaner and this machine can be returned to NS 213.	Add Attachment
Lauryn Aronson	Sep 22, 2021 12:12 PM	computer is in blue tape area to the right of my desk	Add Attachment
Lauryn Aronson	Sep 22, 2021 12:12 PM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Sep 22, 2021 12:12 PM	took hd out of computer and put it in a loaner. should be good to go. computer won't turn on at all; no light, nothing. will need to look at later, but not a priority because he has the loaner.	Add Attachment
Lauryn Aronson	Sep 22, 2021 10:17 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Sep 22, 2021 10:16 AM	said he's cool with us looking at his computer when he's not there	Add Attachment
Elliot Purl	Sep 21, 2021 10:21 AM	Contact info- 541-908-5843 Availability- 9/21- most of the day Not planning to be in the rest of the week, but can come in Thursday afternoon or Friday morning.	Add Attachment
Elliot Purl	Sep 21, 2021 10:19 AM	Just got back to the office for the first time in a while, computer won't start. Monitor is on, everything appears to be plugged in.	Add Attachment